Technology Support Technician (Part-Time) Job at Hopedale Public Schools
Title: Technology Support Technician (0.5)Application Deadline: Dec 2, 2022This position will assist the districts technology department with the maintenance, setup, preparation,deployment of technology and the day to day operations of the technology department.Job Functions and Duties:
- Answering the helpdesk phone, assisting users when possible, submitting a helpdesk ticket on theirbehalf or adding detailed notes to their ticket
- Monitoring the helpdesk, assigning and organizing tickets, performing helpdesk actions such asfollowing up with end users for needed information to resolve tickets, performing a checklist of actionsfor common issues to resolve them in a timely manner where applicable
- Assisting staff with technology issues and needs where applicable
- User password resets in various systems (Email/Google Workspace, Clever, SIS)
- Printer toner replacement and jam clearing
- 1:1 Device day to day program maintenance (chromebooks, laptops, ipads):
- Temporary loaner checkout/management
- Replacement of basic parts for 1:1 device damage (screen, bezel, battery)
- Device check in, evaluation for damage and processing
- Part inventory management
- Basic troubleshooting for various systems and pieces of hardware
- Cleaning/replacement of filters, fans, chromebooks, laptops and other yearly physical maintenance ofhardware.
- Assist in the setup and deployment of new technology hardware such as but not limited tochromebooks, ipads, laptops, desktops, projectors, interactive flat panels, peripherals and accessories
- Assist in infrastructure projects such as but not limited to running ethernet cabling in drop ceilings,terminating ethernet ends and patch panels
- Other duties as assigned by the Technology Operations Manager or Technology Director
- High School diploma required
- Must have a valid driver's license
- Be able to transport self and equipment between buildings, negotiate stairs, traverse and work from a ladder, lift and move equipment weighing up to 50 lbs
- Ability to be a self-starter and work independently and with a team
- Ability to communicate effectively and precisely
- Experience in an academic environment preferred, but not necessary
- Must be flexible and be able to adapt to different tasks including ability and willingness to learn new and existing technologies
- Demonstrate problem-solving, documentation, time management skills
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