Quantam Solutions provides IT solutions and consulting for the Commonwealth of Kentucky. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We're currently seeking a Technology Support Specialist candidate for the Commonwealth of Kentucky's Administrative Office of the Courts.

JOB DESCRIPTION:

The AOC Information & Technology Services (ITS) Department is seeking a candidate for the role of Technology Support Specialist. The successful candidate will be responsible for supporting agency hardware, systems software, and applications software portfolio, including maintenance of data dictionaries, equipment and software installation and upgrades, data conversions, system utilities and change control as well as coordinating problem resolution and referrals to other support areas.

KNOWLEDGE/ESSENTIAL CHARACTERISTICS:

• Ability to identify and troubleshoot defective equipment.
• Ability to identify and troubleshoot software and application issues.
• Determine and resolve hardware issues prior to deployment.
• Possess network room knowledge and experience.
• Excellent customer service skills.
• Excellent organization skills.
• Strong written and verbal communication skills.
• Ability to multi-task while taking phone calls in a fast-paced environment.
• Self-motivated.

MINIMUM REQUIREMENTS:

• Education: Bachelor’s degree in Computer Science.
• Education Substitute: Associates Degree with 2+ yrs. job related experience or High School Diploma with 4+ yrs. job related experience.

SPECIAL REQUIREMENTS:

• Network Operating Systems.
• Computer Technical Certification is a plus in the following MOS, MTA, MCP, A+ OR MCITP.
• General Understanding of the ITIL Framework.

OFFICE LOCATION:

• Hopkins County Judicial Center - 120 E. Center St. Madisonville, KY 42431

PRIMARY COUNTIES OF COVERAGE:

• Travel counties are predominantly in Western KY, with occasional statewide travel

ADDITIONAL INFORMATION:

• 08:00 – 17:00 M-F.
• Work is primarily performed in an office setting.
• Must be able to climb ladder.
• Ability to lift 50+ lbs.
• Travel is required.
• Should have a valid driver’s license, dependable vehicle, state required motor vehicle insurance and will be expected to travel statewide for the duration of the deployment project.

Job Types: Full-time, Contract

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• IT Troubleshooting: 2 years (Preferred)
• Computer networking: 2 years (Preferred)

Work Location: One location

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