TECHNICAL SOLUTION ANALYST Job at Compass Corporate
A family of companies and experiences
As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
Job Summary
The Primary Responsibility of the Field Services Technology Team is to Support Compass Field Operations and Field Services Team Members with Back Office and Front of the House Technical Expertise.
The Primary Role of the FSS Technical Solution Analyst is to Work with the Payroll Department, Application Development, Functional and Technical Teams, the Solution Vendor, Client IT Departments and Field Operations to Develop, Test, Deploy, Maintain and Support the MyStaff Time Clock Solutions. Specifically, this Role Receives, Manages and Completes all Time Clock Technical Support and Deployment Tasks. This Role May Also Perform Other Field Services and Technology Projects Tasks as Required.
Responsibilities:
- Collect Pre-Deployment Device and Networking Configuration Information
- Configure, Ship and Verify Connection Status of MyStaff Time Clock Devices Provide End-User Technical Support for MyStaff Time Clocks Including the Resolution of Hardware, Networking, Internet Connectivity and Configuration Issues
- Perform Time Clock Testing Activities, As Needed, for New Hardware, Application Upgrades, Fix Packs, Etc.
- Work with Other Team Members to Define or Improve Processes, Tools, Methods, Effectiveness and Efficiency
- Maintain and Update Technical Documentation
- Maintain Device Inventory Tracking
- Provide Analysis and Reporting on Deployment and Support Activities
- Assist as needed with Projects Related to Deployment of FSS Front of House Technology Solutions.
- Assist as needed with Activities Related to Units' Maintaining PCI Compliance, such as MID Exceptions, Remediation of Non-Compliant Environments, and Addressing Breach Situations
Qualifications:
- Strong Written, Oral Communication and Interpersonal Skills
- Minimum 1 Year Technical Customer Service, Help Desk or Related Experience
- Reliable & Self-Motivating, Able to Work Remotely from Peers and Management
- Strong Analytical and Problem-Solving Capabilities
- Ability to Effectively Prioritize and Execute Tasks in a Fast Paced and Changing Environment
- Ability to Troubleshoot and Resolve Handheld Device Software, Hardware and Networking Configuration
- Issues Basic Knowledge of Wired and Wireless Network Design and Function
- Proficiency in Microsoft Office, SharePoint and Help Desk Ticket Systems
- Prior experience with SharePoint a plus
Apply to Compass Group today!
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)
Compass Corporate maintains a drug-free workplace.
Associates at Corporate are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Req ID: 1186125
Compass Corporate
MIRANDA CARTERET
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