We are a leading food and agri-business, supplying food ingredients, feed, and fiber to over 19,800 customers who rangefrom multi-national, world famous brands to small family run businesses.

Each customer depends on us to provide goods and services that are safe, on-time and consistently in line with the required specification. They also rely on us to help them innovate and create new opportunities.

Established in 1989, and now listed on the Singapore Exchange, our team of 74,500 full-time, seasonal, and contract employees have built leadership positions in many of our businesses such asCocoa, Coffee, Edible Nuts and Spices.

As well as growing crops in our own orchards and estates, and sourcing from around 4.8 million farmers globally, we operate over 160 processing facilities, and through our 14 innovation centers. We develop ingredients and find solutions for our customers. Our value chain spans over 60 countries. We also provide support services including risk management solutions and agri-logistics.

ofi is a global leader offering naturally good food & beverage ingredients and solutions. At the forefront of consumer trends, we provide manufacturers and retailers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is part of that delight. From plant to palate, we take care of the ingredients. We are closer to farmers, enabling better quality, and more reliable, traceable, and transparent supply. We add value through our unique manufacturing footprint and natural, delicious, and nutritious products. Our fresh ideas help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts, and spices to create naturally healthy and delicious food & beverage products. Whoever we're with, whatever we're doing, we always make it real.

Position Summary

Reporting to the Manager of Quality Assurance, the Technical Services Specialist will support the development and implementation of the technical services program at the Leedom,aa Livingston and Verduga (Hughson Nut) facilities for our edible nuts division. They will develop collaborative working relationships with our production, quality and external customers while maintaining customer and regulatory compliance.

The ideal candidate will have a great sense of attention to detail along with the ability to manage multiple responsibilities. They should possess phenomenal communication skills and build collaborative working relationships with cross functional business partners. Ability to work well under pressure with many competing demands will be required for success in this position.

Position Responsibilities

• Manage Technical documents for edible nuts.
• Manage all the specification, standard and non-standard documents.
• Create, update and upload technical documentations for ofi – edible nuts.
• Manage the SharePoint for the IQ Technical Services.
• Responsible for Technical Document Requests (TDR) entry into customer specific sites.
• Service as the primary contact for specification requirements and customer approval of the requirements.
• Manage the Non-GMO verification program, organic (domestic and international) and Kosher certifications.
• Track and analyze the number of TDRs, maintain TDR Scorecards, and make recommendations for improvement strategies.
• Maintain the TDR and Specification SharePoint and ensure that documents are up to date.
• Manage the Annual Monitoring Program of non-routine test in collaboration with the ofi Farming and Manufacturing teams.
• Publish the Annual Monitoring Program based Technical Documents on-time.
• Ensure compliance with procedures and requirements as outlined/agreed to in the Customer Quality Manual and/or contracts by alerting the Planning and Customer Operations team.
• Serve as a subject matter expert for technical services to ofi edible nuts.
• Support other QA and Food Safety initiatives as needed.
• Maintain customer and regulatory compliance.
• Perform other duties as assigned.

Position Requirements

• Bachelor's degree in Food Science, or a related field is required. Masters' degree is preferred.
• Two (2) years of experience in technical services/Quality Assurance, R&D & manufacturing in Food Industry is required.
• Experience with Global Food Safety Initiate (GFSI) program lead auditor and Preventative Controls Qualified Individual (PCQI) Trained is preferred
• Ability to read and interpret quality and regulatory documents domestic and international
• Experience in Operating with SAP enterprise business system and exposure to vendor quality management is preferred.
• Proven ability to interact effectively with department, company or customer associates and experience in a team-oriented environment is required.
• Ability to work with a varied group of associates with Food Scientists, Engineers, Agriculture experts, Planning, Customer Operations, Sales, in a collaborative environment is required.
• Strong communication skills, both verbal and written, and excellent analytical and problem-solving skills are required.
• Experience with nutritional and labeling requirements.
• Ability and willingness to travel between the three (3) Hughson Nut plants is required.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit, and business need. If you need assistance or an accommodation due to a disability, you may contact us for support at: US-Talent.Acquisition@ofi.com.

At ofi, we celebrate our diversity. Olam Americas Inc. is proud to be an equal opportunity workplace.