Bradley Corporation is a 5th generation family-owned and operated business leading the way in commercial washrooms and safety solutions. Celebrating 100 years in business, we take pride in all we do as a US Manufacturer. With a culture focused on innovation, quality, and family, you will know your colleagues on a first name basis, all while in a friendly, yet professional environment where your voice matters.

Here’s why you’ll love working here:

• Work within an innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences
• Generous time off program, with the option to purchase additional Paid Time Off. Twelve paid holidays a year, including a company-wide paid holiday shutdown between Christmas and New Year’s.
• Competitive salary and comprehensive benefits package including medical, free basic dental, life insurance, 401(k) with company match and more

**This role is located at our Menomonee Falls, WI location. Hybrid work options available once trained.

Here’s your opportunity:

Under the direction of the Technical Service Supervisor, the Technical Service Rep will have in-depth knowledge of Bradley products and applications to provide an exceptional Bradley experience to those requiring application and / or troubleshooting assistance.

Here’s how you’ll contribute:

• Assist customers, reps, engineers and others with identifying the appropriate Bradley product to suit an application
• Troubleshoot product failures by isolating the root cause and taking appropriate measures to resolve the issue in a timely and thorough manner
• Process replacement and shortage order inquiries in an expeditious manner
• Complete customer complaint information based on policy for an accurate and comprehensive overview of identified problem for proper root cause identification
• Provides parts breakdown and bills of materials for customers
• Within corporate guidelines and when applicable, negotiates labor rates relative to repairs
• Participate in Product Management Team (PMT) sessions representing the technical service team and report meeting highlights to technical team
• Participates in product audits and new product development efforts
• Review and provide input on technical literature
• Assist with product recalls
• Assist with installs of products as needed
• Promote customer service excellence throughout the organization and continuously evaluate, identify and lead process improvements that positively impact the customer experience.
• Other duties may be assigned

Here’s why we want you:

• You love to problem solve and have a knack for the technical details
• Customer service is a top priority
• You can handle working on you own, but also like being a team player
• Bachelor degree in related field and one (1) to three (3) years experience; or equivalent combination of education and experience
• Mechanically inclined, preferred experience in the plumbing industry
• Polished phone etiquette
• Working knowledge of Microsoft Office products required

Other Competencies:

Customer Focus- Builds effective relationships both internally and externally

Communication – Excellent written and verbal communication skills. Effective listening and strong interpersonal skills

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics

Adaptability- Flexible style and receptive to change

Organizing – Strong organizational skills, ability to multi-task and work successfully in a fast-paced environment

Initiative – Self- directed and action oriented. Drives improvements. Works independently on assigned tasks and accepts direction on given assignments

Quality – Detail oriented

At Bradley, we seek diversity. Embracing diversity only enhances our work culture, and is essential to living our values and achieving our business goals. Because of our differences, we are able to drive innovation while enhancing our customer experience. We are committed to creating a family environment where all employees are included, and treated with dignity and respect.

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities

Pre-employment drug screen and physical required.

Your career with Bradley can be just a few clicks away!