**This position is eligible for full State benefits.**

• Majority employer paid medical, vision, and dental insurance for employees and dependents;
• Generous tuition discount which includes $5 per credit for employees and spouses, as well as 50 percent off of tuition for dependent children up to age 26;
• 12 paid holidays; as well as accruing sick and vacation leave;
• 8 weeks paid parental leave;
• A generously matched retirement.

Incumbents perform complex and difficult program support functions for multiple or highly specialized programs. Incumbents have the authority, knowledge, and judgment to devise solutions that fall outside existing policies and procedures. The work requires problem solving and negotiation skills with authority to act on decisions made. Incumbents serve as a program expert; and provide guidance and assistance regarding complex program rules and regulations to office staff and external customers. Due to the nature of the work, incumbents have frequent contact with internal and external customers, which requires good public relation skills. Incumbents function with considerable independence and exercise discretion in applying policies and procedures. The work requires extensive knowledge of department programs and objectives. Incumbents may supervise support staff or perform leadwork duties.

The position is tasked with the following responsibilities:

• Maintain information and draft ISU reports for annual sabbatical reports, post tenure review, three year review, and emeritus to the Provost and Vice President for Academic Affairs.
• Coordinate the reappointment, promotion and tenure (P&T) processes and procedures
• Assist and guide the college HR admins and faculty in the assembly of electronic dossiers for P&T.
• Coordinate with Institutional Research and colleges in oversight of faculty reporting systems (Talent Management System) and Banner.
• Record keeping for academic planning for the Vice Provost's office.
• Maintain faculty records in collaboration with Human Resources and Deans.
• Provide support to the Vice Provost review committees for distinguished professor nominations and dean comprehensive reviews
• Other duties as assigned.

Please note that you must include your resume as part of your application and all materials provided will be considered part of the application process.

Experience:

• monitoring record systems to identify and correct errors
• interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs
• analyzing information and researching a variety of sources to identify and resolve problems or issues
• dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations
• entering and retrieving data using a computerized record system
• composing and proofreading business correspondence

Some positions may require:

Experience: conducting sensitive fact finding interviews; storing, retrieving and compiling information in a report format using database software; using spreadsheet software; reviewing/assessing health care claims; reviewing/assessing dental claims; working with sensitive or restricted data; operating word processing equipment and software at the rate of 40 wpm; creating mass mailings using mail merge functions; using presentation software such as Microsoft Publisher and Power Point; using knowledge of HIV medication on the job on a frequent or re-occurring bases; working in a call center environment.

Some knowledge of: supervisory practices; data management; managed health care systems and principles; a correctional health care environment and associated principles and practices; medical terminology; mental health and substance use disorders programs and terminology; medical coding; financial record keeping.

Good knowledge of: university academic and/or vocational program requirements and experience applying university policies and procedures to determine graduation requirements; the operations of a Motor Pool program; medical terminology/documents; sales & use tax and employer income tax withholding; controlled substance schedules, brand drug names; generic drug names, and other drugs with abuse potential.

Fluency in one or more of the following: speaking, writing, reading both Spanish and English.