Title: Technical Lead (Project Coordinator)

Start: 1/16/23

Duration: 6+ Months

Location: NYC, NY (4 days a week in the office, 1 day remote)

Pay Rate: $43.00

Client is looking for someone who can be flexible in 3 different teams: Service desk (call desk), asset management and Vendor relationship. Someone in a strong background in those three areas is key to be successful in this role. Hours at the start of this role will be 9-5pm EST.

The Depot Technical Lead (DTL) leads a team of contracted engineers to ensure operational efficiency and service delivery targets are achieved. The DTL is responsible for overseeing operations and the execution of established procedures and activities, manages the vendor relations, and ensures the adherence to regulatory and safety requirements.

As a leader, the DTL is accountable for the work performance and development of the business depot teams. The DTL is an analytical individual with strong leadership skills and capable of providing clear instructions and work under pressure. The DTL performs duties within the depot and may be required to work on weekends based on needs of the business

Tasks

Evaluate contingency plans for managing the workload and deployment of equipment

Manage SLA levels to meet business requirements to ensure high levels of service are maintained

Implement initiatives to enhance depot operations

Prioritize the fulfillment of escalated and urgent requests

Review the effectiveness of operations and implement training plans for staff development

Verify the accuracy of reports, stock levels, and fulfillment rates

Establish, assign, and adjust work methods and procedures to meet schedules using knowledge of capacities and capabilities of depot personnel

Coordinate and align processes with other departments involved with the management of Client Hardware including Engineering, Finance, and Purchasing

Maintain accurate asset information in Asset Management Systems for budgeting and hardware compliance reporting

Coordinate activities with multiple vendors and hold them accountable for services & service levels contracted using data and reporting

Skills

Additional skills which may benefit anyone considering a job as a depot lead include:

Strong communication and leadership skills

Confidence using relevant technologies

Organizational skills and attention to detail is a must

Excellent interpersonal and customer service skills

Strong knowledge on ticketing software (Fresh Service preferred)

Self-motivated and the ability to function with minimal instruction

Job Types: Full-time, Contract

Schedule:

• 8 hour shift

Ability to commute/relocate:

• New York, NY 10281: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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