Southworth Products has an immediate opening for a full-time Technical Customer Service Representative to provide technical and general customer service support to our customers in support of our vertical material handling equipment via telephone and email.

Southworth is the world’s largest manufacturer of ergonomic material handling equipment for vertical lifting and work positioning. Our products are designed to improve worker productivity while reducing the potential for worker injuries.
Anywhere that workers are lifting and positioning items, handling pallets, working with parts in containers or transporting loads in a factory or warehouse, Southworth has a product to make the job faster, safer, and, easier.

We realize that our success is a direct result of the efforts of our talented and dedicated employees. To ensure continued success we take extra care to make sure that careers at Southworth are financially, intellectually, emotionally, and socially rewarding for all.

Key Responsibilities:

• Provide high quality customer service, technical product support and parts information for a global material handling equipment manufacturer via telephone, email, and occasional visits to customer sites.
• Resolve customer questions and provide solutions for technical issues related to the equipment.
• Frequent collaboration with Engineering and Sales departments.
• Review sales records, engineering documentation and warranty issues and history to ensure that high level of cost-effective customer satisfaction is maintained.
• Prepare quotations for parts and other services as needed, maintain records for the installed base such as field modifications.

Requirements:

• 4+ years of customer service experience, preferably in the Manufacturing industry.
• 1 -3 years’ experience working with machinery blueprints.
• Knowledge of hydraulic systems and components.
• Knowledge of electrical systems and components.
• Knowledge of wiring and hydraulic schematics.
• Familiarity and comfort with Microsoft Office 365.
• Excellent interpersonal skills – this is a professional position that will be engaging with our dealers, distributors, and end users as well as coworkers daily.

Education:

• Associate’s or bachelor’s degree preferred or military/civilian technical school with 5 years of related experience.
• A history of related experience, dependability, and an aptitude for the requirements of the position will also be considered.

Southworth offers a dynamic workplace, competitive wages, and benefits package with opportunities for career growth.

Southworth is an equal opportunity employer.