The Team Lead, Trust & Safety Seller Fraud Operations, is responsible for the verification of third-party sellers on Walmart Global marketplaces. In this new role, the incumbent will implement Trust and Safety policies designed to mitigate Fraud risks attached to all third parties selling to Walmart customers through its Marketplace platforms. The position will report into Manager of Trust and Safety Operations and will partner with the Global Trust and Safety, Compliance, Legal, Marketplace and Technology teams. This position must cultivate an environment where the candidate respects and adheres to company standards of integrity and ethics while developing and leveraging internal and external partnerships and networks to maximize the achievement of business goals.

Position Description

• Leads the Trust and Safety Seller Fraud Operations team to conduct the Fraud Risk Investigations of all third party sellers by following global Trust and Safety policies, Seller Fraud Operations Procedures while meeting operational performance goals.
• Analyzes and interprets seller and associate feedbacks by understanding the seller fraud trends and patterns, monitoring key performance reports, conducting associate decision audit, and synthesizing, formatting, and compiling the required data into Trust and Safety Operations reports and sharing with senior leaders.
• Implements process improvement plans by driving the improvement of existing processes and escalating existing issues; and recommends improvements basis seller feedback and trend analysis.
• Coaches team members by providing feedback to enhance skills; providing recognition for success; providing guidance on process operations and implementation plans; developing the team through their weekly plans; making recommendations for additional training; and coaching, mentoring, and developing other associates with or without managerial supervision based on requirements by management.
• Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
• Models compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
• Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet seller and business needs; and building commitment for perspectives and rationales.

The ideal candidate will be highly customer focused and able to work autonomously, with a sense of responsibility to achieve the objectives and pay attention to detail. The candidates will be capable of succeeding in a fast-paced team environment with minimal supervision.

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Experience:

• Supervisory: 2 years (Required)
• Retail or Contact Center: 2 years (Required)
• Fraud, Risk, or eCommerce: 1 year (Required)

Work Location: Remote

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