• Coordinate and train staff and volunteers on tax law, site procedures and operation.
• Manage day-to-day operation of tax sites following all IRS guidelines and procedures.
• Ensure all tax returns are 100% peer-to-peer quality reviewed at the tax site.
• Prepare and efile tax returns within the IRS electronic filing guidelines.
• Ensure that tax site meet IRS Quality site Requirements and is in compliance with security, privacy, confidentiality and standard of conducts set by Wayne Metro and IRS.
• Act as main contact with IRS at the tax site during Site Quality Reviews.
• Act as principle resource on tax law.
• Prepare and complete data entry of files.
• Attend trainings and assist in organizing community events.
• Promote savings at tax time.
• Facilitate integration of Wayne Metro programs and services.
• Other duties as assigned.

• Associates degree in Finance or Accounting OR a minimum of 3 years of experience in tax preparation or a related field.
• Willingness to complete IRS VITA/TCE Program Certifications: Advance level, Site Coordinator and Specialty Course required by hire date.
• Experience in training staff and/or volunteers
• Experience in multi-site management and supervision, outreach and/or marketing.
• Highly organized, attentive to detail and solution oriented

• Working knowledge of basic internet applications and programs including Google technology and Microsoft Office Word, Excel and Publisher. The ability to learn and utilize the necessary programs and office equipment for this position.
• Ability to multi-task and work well under pressure.
• Maintain a positive attitude towards assigned work, clients, and staff.
• Use sound judgement and initiative to analyze and resolve problems.
• Ability to communicate effectively both orally and in written form.
• Good interpersonal and professional skills including but not limited to professional appearance, tact, planning, organizing, punctuality, and dependability.
• Ability to provide services for those persons facing economic, social, health, age, and educational barriers.
• Ability to work independently or in a team environment (as deemed necessary).
• Perform work in a manner that upholds Wayne Metro policies and procedures.

Travel Requirements:

Ability to travel to various sites.

Licensing and Other Requirements:

• Valid identification and reliable transportation.
• Must be COVID-19 vaccinated, or partially, with the ability to complete within 30-days of employment. Circumstances preventing vaccination, and corresponding accommodations will be reviewed and considered.

Work Hours:

Work schedule is Monday – Friday, with specific hours (and occasional Saturdays) to be determined by department needs.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Wayne Metropolitan Community Action Agency is an Equal Opportunity Employer - EOE/M/F/D/V