Job Description

• POSITION SUMMARY: Responds to and resolves customer service inquiries, requests or complaints. Handles all business inquiries, including, describing services available, quoting prices and selling services.REPRESENTATIVE RESPONSIBILITIES: The following responsibilities are general duties that a particular employee in this position may or may not be required to perform. The actual duties required of this position will vary.Responds effectively and courteously to customer service inquiries, requests or complaints.

Returns all customer calls in a timely manner.
Notifies the appropriate personnel to respond to the customer’s problems and concerns as appropriate.
Researches and resolves issues in a timely manner.
Dispatch all service calls to appropriate technician (if applicable).
Initiates contact with technicians to ensure customers are serviced in a timely manner (if applicable).
Utilizes sales pricing sheets to price orders.
Initiates contact with customers to obtain orders and sell additional items as appropriate.
Reviews daily reports with the Customer Service Supervisor/Manager, Office Supervisor/Manager, and/or Sales Manager.
Enters orders, etc. into computer for billing and route scheduling purposes.
Phone coverage, purchase orders and other general basic administrative duties as necessary/required.
Performs other job-related duties as assigned.
EXPERIENCE, EDUCATION, CERTIFICATION: Equivalent of high school diploma or G.E.D certification and 1-year customer service experience or equivalent job duties.
Related training or certification.
Experience with confidential files, documents and other information.
Experience working in a team environment.
Office equipment including, but not limited to, computer, phone, fax machine, copier and calculator.
MS Office including Word and Excel.
KNOWLEDGE AND COMPETENCIESThe following key competencies represent qualities, traits and behaviors that a successful employee will exhibit. This list is not exhaustive, as other qualities, traits and behaviors are also desired.Communication - Effectively and coherently conveys relevant information to managers/supervisors and coworkers. Listens to and understands others.
Customer Service - Meets and exceeds expectations of managers/supervisors and coworkers. Acts in a professional, courteous, and cooperative manner.
Ethics - Seeks guidance before problems occur and promptly reports concerns or potential violations in accordance with reporting procedures.
Information Gathering - Refers to a variety of sources such as Company policy manuals, employee handbook and external resources. Compiles and organizes all the facts required to respond to request(s).
Interpersonal Skills - Develops openness and trust with others. Expresses opposing views in a tactful manner. Makes others feel comfortable.
Multitasking - Shifts back and forth as needed between two or more activities or sources of information. Can handle more than one assignment or responsibility during a given time period.
Safety – Orientation - Follows and promotes the Company rules and procedures. Shows an appreciation and sets an example for safe work behavior. Does not take inappropriate risks.
* We do not provide application status due to overwhelming volume. If your skills meet our needs, we will contact you to move forward in the process.*

**EOE without regard to race, color, religion, creed, affectional or sexual orientation or sex, national origin, ancestry, age, disability, genetics, veteran status, gender, gender identity, citizenship status, marital status, VEVRAA Federal Contractor.**

***If you have a disability and you need an accommodation to apply, please contact the Sr. Director of Talent and Development at 301-773-5500 ext. 2975***

Job Type: Full-time

Pay: $13.00 - $36.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Pennsauken, NJ 08110: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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