Systems Services Representative - Indianapolis, IN Job at IBM
Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.
Your Role and Responsibilities
IBM seeks to hire a Systems Services Representative for the Indianapolis,IN area. This role is for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components, including hardware, networking products, software, and operating systems in a data center environment. They could be responsible for Intel Server, Networking, and Storage. They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation, and environmental factors that may impact product performance or impair the client's IT operation. They may also perform services activities such as systems assurance, systems-level problem determination, discontinuance, and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until they are fixed.
Required Technical and Professional Expertise
Preferred Technical and Professional Expertise
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.
Your Role and Responsibilities
IBM seeks to hire a Systems Services Representative for the Indianapolis,IN area. This role is for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components, including hardware, networking products, software, and operating systems in a data center environment. They could be responsible for Intel Server, Networking, and Storage. They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation, and environmental factors that may impact product performance or impair the client's IT operation. They may also perform services activities such as systems assurance, systems-level problem determination, discontinuance, and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until they are fixed.
Required Technical and Professional Expertise
- Valid driver’s license
- Reliable vehicle
- Technical aptitude
- High school diploma or equivalent
Preferred Technical and Professional Expertise
- Technical school degree/diploma
- Experience in hardware support of IBM and/or OEM Servers, Networking, switches, and routers or equivalent
About Business Unit
This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.
Your Life @ IBM
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
About IBM
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location Statement
The compensation range for this position is based on a full-time schedule. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation will be adjusted to reflect your hours.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
We consider qualified applicants with criminal histories, consistent with applicable law.
Being You @ IBM
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