About the Company

HSF Affiliates LLC, the parent company of Berkshire Hathaway Home Services and Real Living Real Estate brands has an opportunity for a Salesforce Business Administrator to join our Solution Strategy team. We are a subsidiary of HomeServices of America, and an affiliate of Berkshire Hathaway Inc.

Summary

HSF Affiliates is seeking an energetic and detail-oriented Salesforce Business Administrator who will report to the Director of Solution Strategy. As an integral member of the Solution Strategy team, the Salesforce Business Administrator uses business analysis skills to leverage existing functionality and/or developing custom solutions on the Salesforce platform. Works with representatives from every department to build and maintain processes and manage the data relating to them. Provides ongoing support and training to end-users and assists with small- and large-scale enhancements to network facing tools built on Experience Cloud.

Job Duties & Responsibilities

Some responsibilities of the Salesforce Business Administrator, but not limited to are:

• Oversight of Salesforce Sales Cloud, Service Cloud, Experience Cloud and Analytics Studio, including testing and deployment of fixes and enhancement requests.
• Troubleshoot defects, address adhoc inquiries and create and maintain documentation of all Salesforce processes.
• Gather requirements, design and implement solutions supporting HSF business processes on Salesforce platform. Work with IT Dept in support of Salesforce development work.
• Research and advise on best practices for Salesforce solutions and remain current on Salesforce tri-annual releases, best practices, technologies and certifications.
• Work with business users and development team to ensure the quality and integrity of Salesforce data.
• Other duties/responsibilities as assigned.

Qualifications

Education:

• Salesforce Certified System Administrator and Certified Advanced System Administrator
• Four-year degree or equivalent combination of education and work experience

Experience:

• 3+years of Salesforce administration
• Hands-on experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud and Analytics Studio
• Experience with User Roles, Security, Profiles, and user hierarchy in support of Salesforce functionality; especially the distinction between partner vs. standard user
• Experience creating Reports, Dashboards, Workflows
• Demonstrated experience designing and deploying business process applications on the Salesforce platform

Knowledge and Skills:

• Competency in gathering and documenting business requirements
• Proficient in Salesforce customizations and configuration
• Working knowledge of visual layout, workflow rules and business logic to streamline and enhance business processes and improve user experience
• Background integrating marketing automation platform with Salesforce (Marketing a plus)
• Excellent interpersonal skills with a demonstrated ability to work in a cross functional team environment
• Excellent attention to detail and complex problem-solving capabilities

Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Experience

• Four-year degree or equivalent combination of education and work experience
• Salesforce Certified System Administrator and Certified Advanced System Administrator
• 3 year(s): Salesforce administration
• Hands-on experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud and Analytics Studio
• Experience with User Roles, Security, Profiles, and user hierarchy in support of Salesforce functionality; especially the distinction between partner vs. standard user
• Experience creating Reports, Dashboards, Workflows
• Demonstrated experience designing and deploying business process applications on the Salesforce platform

Education

• Bachelors or better in Information Technology or related field