System/Windows Admin Job at ProIT Inc.

ProIT Inc. Trout Lake, WA 98650

Position: System/Windows Engineer

Job Description:

Skype Operations Center (SOC)

Skills Required: Basic Windows Admin, ITIL, Application support, Skype / Teams knowledge or experience is plus

Mandatory Clearances : DOJ, DOD, CJIS

Core Responsibilities

  • Provide Service Operations Support for:
  • Monitoring
  • Triaging
  • Incident management
  • Problem management
  • Troubleshooting
  • Crisis management
  • Scheduled work items
  • Project Management of Services
  • NOC to NOC escalations
  • Management of Services
  • Noise reduction
  • Moderate outages and keep a timeline of events and repairs:
  • Escalating incidents and driving for resolution
  • Unblocking and working around platform or tooling issues
  • Communicating actively status updates and detailed analysis of issues in email and bugs
  • Update knowledge base with troubleshooting guides and lessons learned
  • Identifying and driving repair items that result from outages
  • Candidate should have an excellent communication skill and willing to work in 24*7 support.

Job Type: Full-time

Pay: From $75,000.59 per year

Benefits:

  • 401(k)

Compensation package:

  • Bonus pay

Experience level:

  • 2 years
  • 3 years
  • 4 years
  • 5 years

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Trout Lake, WA 98650: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • PowerShell: 1 year (Required)
  • Microsoft Windows Server: 1 year (Required)

Security clearance:

  • Confidential (Required)

Work Location: One location




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