System Change Management Analyst Job at Alesig Consulting
Job Purpose/Summary:
The Software Change Management Analyst tracks and coordinates change requests and configuration changes to the DoD PKI computer systems.
Duties & Responsibilities:
- Provides wide-ranging administrative support to a dynamic security project with ambitious deadlines
- Collects and evaluates technical documentation for government clients using various change management systems
- Tracks software change requests and configuration changes from multiple applications and development teams across the development, test and production environments
- Plans and documents proceedings at high-level meetings with clients and internal management
- Prepares agendas and meeting minutes for various meetings including the weekly Change Control Board (CCB) meetings
- Serves as liaison between sub-contractor teams, government teams and program management staff
- Serves as subject matter expert and point of contact for guidelines and policies
- Conducts program surveys, audits, projects and provides advisory services on issues related to contracts and program operations
- Advises and assists management in daily operations by planning, developing and conducting analysis of program operations
- Assists with preparing, tracking and submitting work products and deliverables
- All other duties as assigned
Competencies:
- Exceptional communication skills with a proven ability to produce, edit and present technical documentation and procedures in a clear and concise manner, both verbally and in writing
- Demonstrated experience utilizing ITSM tools like Remedy for incident ticket management
- Proficiency in Microsoft Office Suite, specifically Microsoft Word, Excel and PowerPoint
- Outstanding technical expertise and understanding of software development workflows and software migration concepts
- Excellent critical thinking and analytical skills and an effective and innovative ability to solve problems, and identify performance and process bottlenecks while recognizing root cause for quality deficiencies
- Sensitivity to, and appreciation of cultural, political and geographical differences
Qualifications:
Minimum Qualifications:
- Minimum of 2 years of experience supporting software change management functions
- Minimum of 2 years working with an ITSM tool like Remedy
Preferred Qualifications:
- BS/BA degree in relevant field is preferred
- Minimum of 1 year of experience supporting PKI environments is preferred
- Minimum of 1 year of experience working in a DoD environment is preferred
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the incumbent is regularly required to:
- Use their hands to handle, feel and touch
- Reach with hands and arms
- Talk and hear
- Stand, walk, sit, climb or balance
- Stoop, kneel, crouch or crawl
- Lift up to a minimum of 25 pounds
The vision requirements for this position include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Pre-Employment Screening Requirements:
- Must be able to provide proof of eligibility to work in the United States
- Must provide Alesig Consulting with your current vaccination status
- Must be able to successfully complete Alesig Consulting’s pre-employment screening process and any additional pre-employment screens required for your position by the Federal Government
This job description lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.
Alesig Consulting is an Equal Opportunity/Affirmative Action Employer
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