About AMI

Physician-owned and physician-led, AMI Expeditionary Healthcare provides medical services to the private sector, government agencies, international aid organizations and humanitarian concerns in a wide range of remote and challenging environments. AMI has delivered over 10,000+ medical personnel and countless healthcare solutions to over 140 clinical and hospital settings on four continents.

Job Description

Reporting to the Chief Information Officer, the System Administrator will assist in the management and administration of AMI’s Microsoft 365 environment and various applications used throughout the business.

Job Responsibilities

• Experience with design, implementation, and operations of Microsoft 365, and hybrid Azure AD/Active Directory services.
• Management of Office 365 email users, distributions lists, email retention policies, email security, and email routing.
• Configuration of Azure SSO integrations, and automated user onboarding / offboarding.
• Diverse, multi-discipline experience, collaborating with other IT teams in different areas (e.g. networks, messaging, desktop management, etc.) with proven track record of managing operations including SLAs, IT controls, regular system audits and maintenance.
• Monitoring Office 365 health alerts, service health response plan, license management, reports, review security / compliance needs and usage metrics.
• Design and implement directory synchronization, federation services, password synchronization and multi-forest / domain management.
• Assist in the management of SharePoint Online, Exchange
• Experience with Information protection tools, data classification labels, label alerts and analytics, IRM for workloads and DLP.
• Review and manage Microsoft 365 security alerts
• Plan and implement threat protection with Microsoft Defender
• Excellent written and verbal communication skills are required in addition to the ability to effectively develop and deliver presentations to leadership.
• Diagnose system errors and resolve problems with networks (including wired and wireless, cabling, routing, TCP/IP, DNS, DHCP)
• Utilize existing IT management systems (Jira, Azure, Zoom, Intune, etc.) to maximize the delivery & efficiency of services
• Responsible for providing management of the IT infrastructure within an organization.
• Maintains, installs, upgrades, and configures computer systems hardware and software.
• Administers operating systems and establishes and maintains security.
• Monitor and maintain infrastructure and applications for the businesses supported
• Analyze, evaluate and prepare recommendations for system improvements, optimizations and development.
• Act in a lead role when triaging and resolving Major Incidents
• Perform post-mortem reviews and root cause analysis of production outages
• Explore and discover opportunities to automate key tasks and improve productivity and efficiency
• Create metrics and review operational performance indicators to ensure effectiveness and efficiency and makes recommendations for improvement
• Identify and call out risks and issues to the management
• Ensures the highest possible quality of work, being a role model for other team members and cooperating teams
• Effectively communicates with team members, manages upwards and downwards, influences others through diplomacy and negotiation skills.
• Act as an advisory role and as a point of escalation for L2

Minimum Requirements

• Six years previous Database, Network Administration, or System Administration experience
• Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field
• Ability to solve problems in stressful situations
• Strong attention to detail
• Communication skills
• Ability to explain technical concepts to inexperienced users
• Time management skills
• System administration and IT certifications in Linux, Microsoft, or other network related fields preferred