Job Summary

The Surveillance Agent is responsible for protecting company assets and maintains the integrity of the casino. The role specializes in live watches, departmental audits, and extensive investigations that ensure regulatory compliance with policies and procedures.

Essential Duties & Responsibilities

> All Team Members must embrace and deliver Kiowa’s Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, Standard Operating Procedures (SOPs), and any other related training
> Consistently ensures an exceptional level of service and satisfaction is achieved throughout the property, exceeding the expectations of external and internal Guests alike in a timely and effective manner
> Responsible for acquiring and maintaining a working knowledge of all departments’ policies and procedures, minimum internal control standards and tribal internal control standards
> Responsible for proactively watching count room activities for loss-prevention, compliance auditing, and investigation
> Responsible for proactively watching cage and main bank activities for loss-prevention, compliance auditing, and investigation
> Responsible for actively monitoring table and slot drops to maintain gaming compliance
> Responsible for verifying large jackpot payouts to stay in compliance with Title 31
> Conduct in-depth investigations on behalf of the Compliance Department to assist with audits of daily information to ensure compliance with Title 31
> Utilizes a multitude of various casino based programs to audit Guests, transactions and to generate reports for in-depth audits and investigations
> Responsible for conducting in-depth investigations of Team Member’s at the request of a supervisor to determine if cheating, theft, injury, behavioral or policy violations have occurred
> Responsible for writing an end-of-investigation report to include all data detailing the findings of the investigation
> Identify possible or known gaming cheats, advantage players, thieves or other individuals suspected of endangering company assets or environment and create reports accordingly
> Proactively monitor the day-to-day activities of all departments and document any violations not in accordance with Kiowa Casinos’ policy and procedures, including Kiowa Gaming Commission (KGC), System of Internal Control System (SICS), and Tribal Internal Control System (TICS)
> Report violations of the Title 31 process to include Currency Transaction Reports and Suspicious Activity Reports to the Compliance Department
> Prepares all video, documentation and/or presentation material for internal or external auditors up to and including NIGC auditors
> Trains routinely on new surveillance, security, banking, safety preparedness, and precautionary techniques
> All other duties as assigned
> Must adhere to departmental, organizational, state, and federal safety rules and regulations, applicable processes for safe operation, appropriate Personal Protective Equipment, in addition to any/all related controls for personal welfare and the safety of others

Knowledge, Skills & Abilities (KSA)

Specifics Required:
> High school diploma or GED Required
> At least 21 years of age
> 2 years of higher education (college credits, trade schools, apprenticeships) and two years of related work experience or a combination of the two
Or
> Four years of related work experience

Preferred:
> Working knowledge of the Gaming Industry and the laws and regulations governing gaming operations

Skills Required:
> Strong Microsoft Office skills to include Access, Excel, Word, and Power-Point
> Excellent analytical and problem-solving skills
> Excellent communication skills
> Strong organizational skills
> Good mathematical skills
> Excellent investigation, auditing, and report writing skills
> Type at a minimum of 35 words per minute

Abilities Required:
> Ability to maintain high confidentiality
> Ability to work as a member of a team
> Ability to maintain a professional demeanor
> Ability to communicate using written, oral, and computer methods
> Ability to handle multiple tasks a day with revolving priorities
> Ability to stay focused on an assigned task over an extended period of time
> Ability to quickly learn and adapt at a rapid pace
> Ability to cooperate with all departments and all levels of authority
> Ability to operate most office equipment (computer, fax, copier, etc.)

Physical Demands / Work Environment

PHYSICAL DEMANDS: The Surveillance Agent must be able to operate computer equipment for extended periods. The Surveillance Agent must be able to stand and sit for an extended period. The Surveillance Agent should be able to lift 50 pounds regularly.

WORKING ENVIROMENT: The Surveillance Agent will be working in a fast-paced office environment, including flashing lights, high-volume radio traffic, and stressful situations. This job requires extensive computer use. An Agent must have the ability to work any assigned shift, including nights, days, and weekends. The Surveillance room is kept at 68°-74° to preserve equipment. It’s the Team Member’s responsibility to dress accordingly with staying in compliance with the Kiowa Casinos and Surveillance Department dress code.

Disclaimer of Conditions of Employment

The above statements are intended to describe the general nature and level of work being performed by those assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of those hired into the role. All Kiowa Casinos’ Team Members are responsible to ensure that their daily functions are in compliance with Kiowa Casinos’ Policies, IGRA, Tribal Policies, State Compact, and Tribal Gaming Regulations. Conditions of employment with Kiowa Casinos include passing a pre-employment drug test, a background investigation to secure a gaming license, and successfully completing a probation period as outlined in Kiowa Casinos’ policy. Candidates for this position will be required to have dependable transportation available to them. If required for a specific position, the selected applicant must maintain a Valid Driver’s License and be insurable on our company’s policy throughout their time of employment with Kiowa Casinos.