The Surgical Scheduler Position requires utilization of clinical knowledge to schedule appropriate procedures/surgeries per provider’s orders. The Surgical Scheduler must schedule procedures consistent with the patient’s diagnosis and procedure request. Also requires excellent customer service skills with patients, employees, and the public. The Surgery Scheduler must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner. Individual must be organized and be able to manage demanding workload with accuracy.

Monday - Friday; 8am - 5pm.

Pay - to be discussed if/when interviewed

Responsibilities and Duties:

• Schedules medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code.
• Schedules diagnostic and imaging tests to be completed. Schedules medical procedures, tests and imaging ensuring available time is utilized to maximum efficiency.
• Interfaces with appropriate staff to ensure a cohesive working relationship in providing patient care serves
• Enters notes/special instructions needed for scheduling in the electronic medical record.
• Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
• Completes accurate documentation of informed consent with patients for procedures and surgeries as needed.
• Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
• Confirms patient’s insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties as needed.
• Ensures patients have proper medical clearance and pre-surgical testing as needed.
• Completes pre-procedure phone calls and confirms appointment times with patients via telephone.
• Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled at the time the procedure is scheduled.
• Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
• Assists other members of the department as needed.
• Other duties as assigned.

Specifications:

Education & Experience Requirements:

• Minimum of 1-3 years of experience in healthcare scheduling is preferred
• Familiarity with EMR system is a preferred

Skills and Abilities

• Must demonstrate consistent professional conduct and meticulous attention to detail.
• Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals.
• Critical thinking skills and a positive attitude essential.

Physical Requirements:

• Body Positions: Sitting and standing for prolonged periods.
• Body Movements: Arm and hand dexterity.
• Body Senses: Must have command of close and distant sight, color perception and hearing.
• Strength: Ability to lift and move up to 50-pounds.
• May be required to stand for long periods of time depending on the type of surgery being administered.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Hemet, CA 92544: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Medical Terminology: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Medical office: 1 year (Preferred)

Work Location: One location

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