About Backblaze

Backblaze makes storing and using data astonishingly easy. When our founding team got together, they committed to helping people save their data. Today, the Backblaze Storage Cloud provides a foundational platform around the world for a broad community of developers, IT generalists, entrepreneurs, and individuals who seek the easy, affordable, trusted solutions we provide.

We’ve managed to nurture a team-oriented culture with amazingly low turnover. Our approach is guided by honesty, transparency, and a commitment to doing the right thing. Our customers are happy, and so are our coworkers: In the most recent “Great Place to Work” survey, 94% of our team rated Backblaze as “a great place to work.” Check out what our employees are saying on Glassdoor!

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Support Technician!

This position will be based out of our headquarters in San Mateo, California. We are conveniently located near CalTrain, and Highways 280 and 101. We also offer a flexible schedule so employees can work remotely when necessary.

What You’ll Do:

• Answer questions commonly found in the FAQ.

• Help users install and uninstall programs on Mac and PC.

• Use clear communication via email and live chat.

• Learn how to navigate the Zendesk support tool and create helpful macros and workflow views.

• Respond to all tickets assigned to you in a timely manner.

• Collaborate with the Support Team daily in person and/or via video conferencing

• Ask questions of Senior agents to grow your knowledge base.

• Obtain skills and knowledge for growth and advancement.

• Develop a de-escalating tone in written communications.

• Learn to troubleshoot difficult technical issues.

• Learn to recognize and identify patterns in incoming tickets and chats and escalate those trends to Support Leadership

• The schedule for this position after training is Thursday - Monday.

  
  

The Right Fit Has:

• Excellent communication, time management, problem-solving, and organizational skills.

• A desire to learn new skills and software.

• The ability to learn quickly.

• The ability to commute to the San Mateo Office (strongly preferred but flexible)

  
  

Bonus Skills to Highlight:

• Familiarity with the Windows and Linux/Unix command line

• Knowledge to generate and review Window and MacOS process lists

• Understanding of API's

• Ability to create, understand, and run scripts
  

Backblaze Perks:

• 100% healthcare for family

• Dental and vision plan

• Competitive compensation and 401K

• RSU grants for full-time employees

• Flexible vacation policy

• Maternity & paternity leave

• MacBook Pro to use for work plus a generous stipend to personalize your workstation

• Childcare bonus (human children only)

• Generous skills training policy to continue your professional development

• Commuter benefits

• Culture that supports a healthy work-life balance

  
  

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socioeconomic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

#LI-LR1

#LI-REMOTE