SUPPORT SPECIALIST-Remote or Hybrid

A Support Specialist works with and supports the Employee Benefits department by providing prompt, efficient, and accurate technical and administrative support to the entire department. Support Specialist handles multifaceted clerical and administrative tasks and is constantly helping to coordinate a high-volume workload within a deadline-driven environment. The position requires in-depth knowledge of carrier websites and eligibility systems.

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles!

Compensation & Benefits

• $17.19-$22.84/hr Depending on Experience
• Medical, Dental Vision Insurance
• Employee Assistance Program
• Paid Time Off, Holidays, and Sick Time
• Disability and Life Insurance
• 401(k) with match
• Flexible Spending Plan
• Flexible Working Hours

Essential Functions

• Receives service requests, navigates numerous carrier websites & third-party enrollment systems to execute online inquiries, changes, and cancellations.
• Demonstrates in-depth knowledge of third-party Employee Benefits eligibility and enrollment systems.
• Processes subscriber enrollments, terminations, and change requests daily in the most effective way possible for employees, carriers, and the agency to ensure a high level of customer satisfaction.
• Identifies trends related to eligibility issues to offer innovative ideas and suggestions to both carriers and providers to increase productivity and efficiency in workflows
• Proofreads printed and/or electronic materials to ensure error-free content.
• Assists with department projects
• Builds relationships by listening attentively, solving problems creatively, and using tact and diplomacy to find common ground and achieve win-win outcomes with internal business partners and carriers.
• Fully utilizes core systems to process all work, including incoming and outgoing communication and documents.
• Protects confidential information by maintaining client files and following HIPAA and other regulatory privacy laws.

Qualifications

• High School Degree
• Proficiency in Microsoft Office as well as ability to learn new applications
• Familiarity with Healthcare system and agency operations is helpful
• Demonstrate the ability to work with high volume data including formatting in a variety of ways.
• Maintains a concern for timeliness, completeness, and accuracy when interacting with clients, department staff, and carrier personnel to minimize potential for errors & omissions claims