Do you want to work in a fast paced, exciting yet challenging environment at one of the most successful travel companies across the globe? If so, apply today and come join our team as the next Support Consultant and see where your career can take you.

Support Consultant

Full-time, (home) based in the US

We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don’t just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs, and Forbes.

In this role you will be responsible for completing all incoming tasks as assigned. You may work in multiple GDS and process requests based on industry, client, and BCD Travel rules and procedures.

A snapshot of this opportunity

• IATA Ticketing & Refunds, Unused ticket tracking, client invoicing, credit card reconciliation, Data Quality Control
• Timely follow-up of reservations to ensure accurate fulfilment
• Build and maintain accurate knowledge of the various supported travel industries (air, car, hotel, rail, etc...)
• Work with a variety of different tools and systems
• Work in an international team of colleagues, from different countries and continents
• Interact and cooperate with other departments to reach the common goal: deliver excellent service to the customers
• Reach a high level of accuracy and complete all tasks with a minimum of errors

How you can set yourself apart

• Extensive experience in a Business Corporate Travel Agency
• Experience in 1 or more GDS (Sabre) and/or invoicing tool (i.e. SAP, AGM)
• Understanding of travel industry related rules & regulations such as IATA & BSP, EU Air Passenger Rights, GDPR, PCI compliance
• Able to work a flexible shift. CTSS provides 24x7 support
• Fluent in English, both written and spoken
• Proficient in Microsoft Office applications

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com.

Interested?

Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via careers@bcdtravel.com. Note: send your application via the website only.

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• Note: We’ll give preference to internal and/or furloughed employees.

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