St. Cloud, MN Based: Support Associate with telework capabilities on weekend shifts only

Do you enjoy a multi-tasking and a fast-based environment? Is your customer service skills a step above the rest? If you said yes to these, please keep reading and Apply Today!

WHO WE ARE:

PCI starting in 1982, with a mission to offer financing to the unique needs of the direct sales industry, PCI is one of the nation’s leading indirect consumer lenders. PCI remains a stable, mid-sized, family-owned business and has an unwavering passion for service, trust, community, and growth.

SUPPORT ASSOCIATE RESPONSIBILITIES:

• Providing exceptional service to our customers and clients through our Values, Vision & Mission
• Assist staff with troubleshooting various account scenarios as well as application and contract errors
• Communicate with clients about account matters as well as answer client inquires and outstanding issues
• Field incoming calls, phone credit applications, electronic credit applications and various types of paperwork for loan processing
• Providing technical and application support to clients and customers
• Review contract details with clients and customers by phone
• Verify the customer’s identity and ensure their overall satisfaction and knowledge of financing terms and process
• Verifying information submitted by customers with third parties

SUPPORT ASSOCIATE QUALIFICATIONS:

• Customer and Personal Service
• Time Management and Organization
• Positive Attitude
• Detail orientated
• Problem resolution focused
• Empathetic and patient
• Proactive communicator

SUPPORT ASSOCIATE OFFICE LOCATION:

• 628 Roosevelt Road, St. Cloud, MN
• St. Cloud, MN Based: with telework capabilities on weekend shifts only

SUPPORT ASSOCIATE HOURS:

• Various shifts available:
• Monday-Thursday: 1:00pm-10:00pm & Every Other Weekend Saturday & Sunday: 1:00pm-10:00pm
• Tuesday-Saturday: 8:00am-5:00pm
• Wednesday-Saturday: 8:00am-7:00pm

SUPPORT ASSOCIATE COMPENSATION:

• Up to $22.00/hour, Starting Pay Based on Experience
• Additional $5.00/hour on weekend shifts

BENEFITS: PCI has standard and competitive benefit plans, which include group medical/dental/vision, short term disability, long term disability as well as an attractive group of voluntary benefits. To learn more about our benefits, click here.

Looking for some BENEFITS that are ABOVE & BEYOND?

• To show our commitment to our employee’s financial well-being, PCI will match 100% of your 401k deferrals up to 5%
• Through continued success of PCI, on average we have distributed an Annual Discretionary Bonus of about 4 weeks of pay for the past 10+ years
• At PCI, we believe in giving back to the community and making a difference: We offer Donation Matching for donations made to 501(c)3 organizations & We provide Paid Volunteer Time to all employees!
• 7 paid holidays +1 floating holiday to use as you please!
• PCI supports continued education and offers Tuition Reimbursement after 60 days of employment regardless of the degree or certification program
• Do you have a student loan or are the co-signer on one? PCI offers a Student Loan Match program after 60 days of employment
• Paid maternity and paternity leave
• Casual dress code including jeans everyday
• All employees begin accruing Paid Time Off (PTO) immediately upon hire
• Employees receive up to 5 paid Medical Days (same as sick time) per year which are paid out annually if not used

WHY WORK FOR PCI?

Work In A Positive and Diverse Environment:

• We are a workplace that fosters appreciation, growth, diversity, and inclusiveness. We strive to be a relationship-driven company by building a community of positivity driven by the people we hire. PCI provides a positive work environment by ensuring a bright, clean, technology-forward in-person office space to enhance employee morale and on-the-phone customer interaction.

Make A Difference:

• At PCI, our Values come first and part of our Values state, “As Stewards, we create value through competency, consistency and commitment”. Part of that commitment is the commitment we have to our community. When you join our team, you become part of a company that celebrates giving back. We partner with local nonprofit organizations and are proud to give back when and where we can. We have multiple benefits that help our employees further support and make a difference in our communities.

Start Your Path To Success:

• We strive to create an engaging work environment at PCI; where employees feel they have a voice and a place within the company. In doing so, we encourage career growth by providing employees with the resources and services they need to take the next step in their careers. We take great pride in our ability to promote motivated and successful team members to other positions within the company.

EQUALITY OF OPPORTUNITY IN EMPLOYMENT:

It is the policy of PCI to provide equality of opportunity in employment. This policy prohibits discrimination based on race, color, creed, religion, national origin, age, sex, disability, status regarding public assistance, pregnancy, familial status, marital status, or sexual orientation. If you require assistance in the application or selection process, please contact the Human Resources Office. Reasonable accommodations may be made to enable individuals with a disability to participate in applications and testing.

St. Cloud, MN Based: Support Associate with telework capabilities on weekend shifts only

Job Type: Full-time

Pay: Up to $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Ability to commute/relocate:

• Saint Cloud, MN 56301: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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