Supervisor, Operational Services I

Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health’s 645 physicians and primary care providers, along with 420 additional clinicians, work in close collaboration with hospital partners, community specialists and skilled nursing facilities. Our vision is to transform care to improve lives. Atrius Health provides high-quality, patient-centered, coordinated, cost effective care to every patient we serve. By establishing a solid foundation of shared decision making, understanding and trust with each of its patients, Atrius Health enhances their health and enriches their lives. Atrius Health is part of Optum, a health services company focused on building the leading value-based care system in the country.

SUMMARY

Under general management, supervises the staff and daily operations for Service Line operations typically at the Site of a small to mid-size single clinical area and provides management support. Establishes and maintains systems to ensure that patient service and clinical flow support organizational objectives. Assists with development, monitoring and management of department budgets.

Note: The duties mirror those of the Supervisor, Operational Services II on a smaller scale of operations with more guidance and training provided. This role will typically have supervisory oversight of 5-15 staff members (with a minimum of 2 FTE staff members required for exempt status). The role moves beyond day-to-day oversight of a nonexempt supervisor with the addition of duties such as budget, finance and management decision-making. Incumbents may regularly be the highest level supervisor available in the location for the department, sub-division or group and will function with an exempt level degree of autonomy in decision-making. At least 80% of time is spent on supervision/management duties of the recognized department or sub-division with the ability to function at an independent level with a significant patient impact.

EDUCATION/LICENSES/CERTIFICATIONS

Bachelor’s Degree in an appropriate discipline (or equivalent education, training or experience) required. Licensure required for certain clinical positions. American Heart Association Basic Life Support (BLS) may be required if the job is in a patient-facing clinical capacity. Advanced Cardiac Life Support (ACLS) may be required based on specialty.

EXPERIENCE

Requires knowledge of medical support functions in an ambulatory care setting, typically acquired through 3-5 years of medical practice experience to include at least 1 year as either a functional lead or providing direction and training of work and some aspects of performance management to lower level staff.

SKILLS

Demonstrated organizational, leadership and teamwork skills. Strong organizational and problem resolution skills.

Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.

Benefits Include:

• Up to 8% company retirement contribution,

• Generous Paid Time Off

• 10 paid holidays,

• Paid professional development,

• Generous health and welfare benefit package.