Supervisor, Ground Operations, Indianapolis, IN Job at Veho
About Veho
Veho's mission is to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers.
For too long, parcel delivery companies have focused solely on efficiencies and cost-management. Veho focuses on the end-customer. As the first technology company of its kind, Veho replaces the old delivery trucks with a platform of crowdsourced drivers and a network of hyper-local delivery stations. We partner with some of the most recognized consumer brands such as Warby Parker and Hello Fresh to provide an incredible experience with every delivery, and give customers control on how, when and where their package is delivered.
Customers LOVE us. Despite growing at a record-speed over the past two years, we maintain an incredibly high customer satisfaction rating of 4.9/5 stars, and an unprecedented on-time delivery rate of 99.9% - far above every other company in the country.
In short, we are building the logistics platform of the future.
Veho is backed by former top executives and board members at Uber, FedEx, UPS, eBay and Amazon, three former public company CEOs, early investors in Lyft and Instacart, as well as prominent venture capital firms General Catalyst, Tiger Global, and Softbank. We are a team of leaders who are passionate about building an incredible company that will change the face of this industry.
The median salary for this role is $65,500. The actual salary is dependent upon many factors, such as: education, experience, and skills. The pay range is subject to the discretion of the Company.
As a Ground Operations Supervisor, you are a hands-on leader, working day-to-day with our Warehouse Associates and Leads. You will be responsible for the development of the warehouse staff, including coaching them on the skills necessary to be successful in the warehouse and developing for future success. You will set a standard of operational excellence and ensure your team’s success through values-based leadership. Additionally, you will be responsible for the accuracy of reports, scheduling, communication cross-functionally, and ensure sort and launch packages are done in an efficient and safe manner, troubleshooting any issues with our cross-functional teams along the way.
A great candidate:
- Is passionate about a top-tier, early-stage tech startup that aims to build the next powerhouse of logistics technology
- Works well in ambiguity and ever-changing environment to ensure on-time delivery and exceed expectations of our customers, clients, crowdsourced drivers, and employees
- Effectively schedule shifts that align with volume and operation hours
- Is a recent college graduate or has 1+ years of people leadership, with a high standard of excellence and a low margin for error
- Possesses strong attention to detail, insistence on thorough accountability for themselves and for their team
- Demonstrates the ability and excitement to keep morale high while working efficiently
- Ability to navigate technology and problem-solve in a fast-paced environmentLead through the values of candor, teamwork, ownership, and human, specifically to grow and develop your team for future success
- Being hands-on, coach, train and develop Warehouse Associates/ Leads to be efficient with processes and procedures
- Proven record of assisting the team with values-based leadership to hit key KPIs and metrics for the operation
- Empathetic leader, who cares deeply about the success of their team and their overall development and growth
- Works well in a fast-paced environment that is, at times, physically demanding
- Demonstrates a high level of teamwork, partnering cross-functionally to ensure a successful operation and organization as a whole
- Excellent verbal and written communication
- Is physically able to stand for the duration of the shift, move boxes up and down, including bending and frequently lifting (up to 50 lbs required)
- Willing to work flexible hours, including nights, holidays, and weekends
Preferred Qualifications:
- Bilingual
Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. We are deeply value-driven (Ownership, Candor, Team Success, Human) and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time. Applicants must be able to understand and effectively communicate orally and in writing with all parties regarding work matters, which are generally conducted in English. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
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