ITT is a focused multi-industrial company that designs and manufactures highly engineered critical components and customized technology solutions. ITT serves customers in the energy, transportation and industrial markets around the world.

The Customer Service Supervisor is a newly-defined hands-on managerial growth opportunity developed to drive the strategic vision for the customer service and inside sales functions for the Control Technologies Aerospace products unit of ITT Connect and Control Technologies, Valencia, California.

CORE RESPONSIBILITIES INCLUDE:

• Executing on business strategy and goals as well as customer needs; lead team members to engage the appropriate internal/external partners to drive optimal solutions
• Managing, developing, coaching and training the Customer Service / Inside Sales teams, to ensure that: ITT policies and procedures are followed
• Managing directly and through site leads, all orders and sales reporting/forecasting for daily and monthly trackers in support of SIOP (Sales Inventory & Operations Planning) operating systems.
• Carrying out Strategic and Operating Plans at a tactical level for specific markets.
• Supporting the Contracts team to ensure accepted orders comply with ITT contract review policies and appropriately flow down agreed contract/purchase order terms.
• Leveraging knowledge of customers and markets to identify lead times & close sales opportunities
• Developing a positive organizational structure, process framework, and work environment
• Building customer trust by demonstrating dedication, giving realistic commitments, and consistent/ accurate information, resulting in positive outcomes.
• Acting as the voice of the customer (VOC) among internal ITT functional partners.

The ideal candidate will have demonstrated experience in the following:

• Identifying and driving options to support strategy, business goals, and customer needs
• Applying common manufacturing order metrics to appropriately distribute order and account load to teams to ensure effective internal processes and maximize customer satisfaction.
• Employing a variety of methods to determine and analyze customer service requirements
• Managing results directly and through others, prioritizing and balancing priorities to achieve short- and long-term success.
• Approaching customer service and inside sales proactively; a “customer centricity” mentality.
• Developing and improving processes and standardizing across teams, including metrics for success.
• Effectively resolving customer and internal issues, maintaining appropriate levels of sensitivity to the customer and internal groups.

• Bachelor degree in business or 10 years of relevant work experience.
• Minimum of 5 years related customer-facing experience in a manufacturing environment, with demonstrated progression in responsibility and people management.
• Demonstrated experience with planning and forecasting based on data accessed through enterprise software; proficient a variety of ERP systems and willingness to learn others..
• Proficiency in creating documents, presentations and performing basic analysis using MS Word, Excel and PowerPoint
• Ability to travel approximately 15-20%.
• This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR).
• Verbal and/or written in Spanish and/or French is a plus.