Who We Are
The Charlotte Regional Visitors Authority will leverage our hospitality marketing and management expertise to maximize the impact of the Charlotte Region’s economy…creating opportunities and jobs for our community.

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Job Summary*
The Concessions Supervisor is responsible for assisting in the management of all Concession/Catering operations for Bojangles’ Coliseum and Ovens Auditorium.

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A. Essential Job Duties:*

• Maintains optimum standards of sanitation and safety according to industry regulations.
• Directs procurement, storage, preparation, and serving of food and beverage products offered through the concession stands or food carts.
• Tabulates Stand Sheets and checks for accuracy.
• Directs product and equipment relocation to meet demands when necessary.
• Provides Concessions Warehouse with detailed product and equipment relocation.
• Works closely with Groups and opening and ending inventories to ensure accuracy and balancing.
• Assumes the role of Catering/Concession Manager in their absence.
• Assists the Catering Manager with scheduling servers, posting prepared schedules, assignments and contacting servers for event needs.
• Contacts client prior to event to understand needs as they relate to food and beverage service.
• Conducts attendance call with banquet staff prior to event and reviews event agenda for preparation of service.
• Maintains time records for all banquet staff.
• Ensures banquet staff is handling, maintaining, and cleaning equipment such as china, glassware, and fixtures properly prior to storing it away.
• Oversees pre and post event functions for all activity in and around food and beverage prep area, back of house, and public areas.
• Handles stock, inventory of alcoholic beverages.
• Handles cash as it relates to alcoholic beverage sales.
• Carries out all directed banquet service orders as assigned through banquet staff.
• Ensures the staff preforms set-up and break-down satisfactorily.
• Assists Catering Stewarding department in determining necessary requirements for back of house needs and time requirements prior to event.
• Presents banquet bill to client for signature following the conclusion of the event.
• Trains banquet staff in service expectations as set forth by the Banquet Manager, continually working to provide a safe, clean environment for staff and guests
• May perform other duties as required.
• Must be able to work a flexible schedule which may consist of nights, weekends and/or holidays.
• Must be able to work a flexible schedule which may consist of nights and/or weekends.
• Ability to anticipate customer needs, builds positive relationships with customers and vendors, goes the extra mile to satisfy and exceed customer needs, treats all customers and vendors with highest degree of respect and courtesy, delivers exceptional service to internal and external customers.
• May perform other duties as required.

B. Consistently deliver the best in customer service.

C. Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures. Model and be accountable ensuring the customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiences

Scope of Responsibility

• This job has no budgetary responsibilities.
• This job will have frequent access to confidential financial data including cash, credit card receipts, etc.

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Supervisory Responsibility*

• This person will assist with scheduling, training, coaching, and hiring.

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Education and Experience:*

• High school diploma or general education degree (GED); and two to three years related experience and/or training; or equivalent combination of education and experience.
• This individual should have knowledge of the Microsoft Office suite; Food Service equipment; and Two-way radio operation.
• At least 6 months to 1 year of experience in a customer service environment.
• Ability to operate kitchen equipment as needed.

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Physical Demands*

• The employee must regularly lift and /or move up to 20 pounds.
• Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to stand and walk.

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Work Environment*

• The noise level in the work environment will vary depending on events within the facility.

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Travel Required*

• This job has limited travel requirements between venues.

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What We Offer*

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Education Reimbursement

• NC Retirement system plan
• CRVA University
• Employee 1st Culture
• CORE Values

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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*

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Inclusion to us means respecting all differences and that those differences can drive people and performance to new heights. Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented and diverse individuals charting our direction.*

Job Type: Full-time

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