Student Account and Outreach Specialist Job at Old Dominion University
Posting Details
Posting Details
Working Title
Student Account and Outreach Specialist
Position Number
01148A
Department
FINANCE OFFICE
Location
Norfolk, VA
Type of Position
Classified
Type of Job
EEO Category
F Administrative Support (Clerical & Sales)
Job Description
This position is responsible for developing, coordinating and monitoring financial outreach activities to students with debts to the University. Actively follows up to collect University receivables. These include calling campaigns/Preview presentations. Coordinates customer care activities of the department.
Type of Recruitment
Knowledge, skills and abilities
Working knowledge of basic bookkeeping/accounting principles and practices. Strong verbal and written communication skills. Demonstrated experience to perform detailed work with numerical data and make arithmetic calculations, rapidly and accurately. Some knowledge of the Fair Debt Collection Practices Act, FERPA and Account Receivable applications. Some knowledge of state and federal regulations concerning delinquent accounts and collection laws. Strong skills using the following or similar software: Student account software (Banner), Outlook, Excel, Word, PowerPoint, Photoshop, Windows Movie Maker, and Publisher. Demonstrated ability to plan and organize work and analyze and interpret complex information for various audiences. Demonstrated ability to manage time commitments. Demonstrated ability to work effectively and multi-task.
Special licenses, registration or certification
None
Education or training
None
Level and type of experience
Some Accounts Receivable experience including billing and collecting past due receivables. Experience auditing records for accuracy and providing excellent customer service in a high-volume environment. Some communication experience geared toward outreach platforms such as Live Chat, Facebook etc. Considerable skills in conducting presentations and effectively networking with a diverse audience.
Preferred knowledge, skills, abilities, education, experience, licensure, certification
Considerable skills in Communications, English, Public Relations, or business in conducting presentations and effectively networking with a diverse audience. Some experience working with Banner software.High school diploma or the equivalent, supplemented by bookkeeping, accounting training/education.
Conditions of Employment
This recruitment includes a $1,000 sign on bonus
This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.
This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.
Annual Salary/Hourly Rate
Salary non-negotiable $ - 35,000
Posting Detail Information
Job Requisition Number
S02122
Job Open To
General Public
Open Date
10/24/2022
Close Date
Open Until Filled
Yes
Special Instructions Summary
N/A
Criminal Background Check
The final candidate is required to complete a criminal history check.
College Home Page
https://odu.edu
Department Home Page
https://www.odu.edu/finance
Equity Statement
It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Minorities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request
If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.
Alternative Hiring Process
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS).
Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability.
If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800-552-5019.
To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS).
Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability.
If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800-552-5019.
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Please describe your accounts receivable experience.
(Open Ended Question)
- * Please describe your experience analyzing and auditing accounts for accuracy.
(Open Ended Question)
- * Describe your public speaking experience and give specific examples?
(Open Ended Question)
- * Do you have account billing and collections experience?
- Yes
- No
Applicant Documents
Required Documents
Optional Documents
- Resume
- Contact Information for Professional References
- Yellow Layoff Form
- Blue Layoff Card
- Certificate of Disability Letter
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