TEAM LEAD

At Academy Sports + Outdoors, our Purpose is to make it easier for everyone to enjoy more sports and outdoors.
As a Sales Team Lead, you’re responsible for guiding the team toward successful execution of store projects and ensuring a premier customer experience. Through this important work, the Sales Team Lead impacts customer satisfaction, store profitability, and Academy’s Purpose.

Education: High school diploma or general education degree (GED) preferred.

Work Experiences:

 At least two years of relevant work experience required.

 In-direct support of people and processes to drive operational excellence and expected sales targets.

Other Requirements:

 Must meet federal and state requirements for selling and processing firearms transactions.

 Must meet requirements to qualify to obtain/maintain FOID card (Illinois only).

Skills:

 Excellent customer service orientation; an effective problem solver and communicator with customers and team members.

 Read, interpret and follow documents such as safety rules, operating and maintenance instructions, plan-o-grams and procedure manuals.

 Prepare routine reports and correspondence.

 Apply common sense understanding to carry out instructions furnished in written, oral or diagram form

 Working knowledge of inventory software, order processing systems, Microsoft Office products such as Word and

Excel.

Responsibilities:

 Acts as lead and provides guidance when needed to team of sales team members to ensure that exceptional customer service is the priority of every interaction and for execution of operational tasks.

 Provide prompt and friendly service to all customers.
 Drive sales through exceptional customer service skills, sales techniques and store knowledge to connect customers with the right products.
 Assists manager with daily planning of operational tasks assigned to the store.
 Oversees special or ongoing process improvement projects and initiatives.
 Executes plan to ensure team members are compliant with established policies and procedures, and applicable laws.
 Assists with departmental zoning by providing support, guidance and overseeing the recovery process.
 Actively participates in floor walks with Store Manager, Store Director, District Manager and Regional Vice President.
 Process firearm sales in compliance with federal and state law, including properly completing ATF Form 4473 and conducting background checks.
 Required to complete Firearms Sales Certification Training.
 Required to learn and follow company policies, procedures and safety rules.
 Adhere to company work hours, policies, procedures and rules governing professional staff behavior.

 Duties may change and team members may be required to perform other duties or roles as assigned.

Physical Requirements & Attendance

 Ability to work a flexible schedule, including nights, weekends and holidays as needed.

 Constantly stand, walk, reach, handle, use repetitive motions (hand/wrist/fingers), feel and lift up to 20 pounds.

 Frequently stoop, crouch, use fingers, grasp, push, pull, talk, hear and lift up to 21 to 40 pounds.

 Occasionally required to sit, climb, balance and lift 41 to 60 pounds.'
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Work Location:

• One location

Work Remotely

• No

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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