LOCATION: Gila River Business Enterprise

COMPENSATION: DOE

HOURS OF WORK: Full-Time

FLSA STATUS: Exempt

SUPERVISORY: Yes

REPORTS TO: WHPDA Assistant General Manager

Position Summary:

The Store Manager manages the daily operations of a convenience store and gas station retail unit. Motivates sales associates to provide outstanding customer service in a "Fast, Friendly and Clean" environment. Responsible for total sales and store profits. Tracks and analyzes store financial performance against targets. Works with District Manager to develop action plans to generate additional guest counts, increase revenues, control expenses, and maximize profits.

Job Duties & Responsibilities:

• The manager initiates, drives and sustains continuous process improvements and a champion of positive change.
• Maintains ownership for store financial and operating results.
• Uses available reports and information systems to analyze financial performance and identify trends, problems, and growth opportunities within stores.
• Recruits, selects, hires, trains, schedules, and coaches three or more employees such as Assistant Store Managers and Customer Service Representatives to ensure that they can confidently perform their job duties and provide outstanding customer service.
• Constantly reviews the store environment and key business indicators to identify problems, concerns, and areas for improvement. This includes but is not limited to verifying cleaning processes are executed to ensure a clean shopping environment, as well as proper scheduling of store team members to ensure fast speed of service and excellent guest service.
• Observes and tracks customer buying patterns, suggests changes in merchandise mix or product displays that will increase revenue.
• Ensures compliance with regulations such as fuel safety, age-restricted sales, employee safety and employment law.
• Conducts associate performance assessments, manages ongoing performance, provides discipline when appropriate and recommends pay increases or promotions.
• Disseminates company communications, policies, and practices to store associates. Solicits feedback from associates on customer preferences and process improvements that will increase customer satisfaction or improve store efficiency.
• Tracks and reports changes in the local business environment such as store openings or closings, changes in traffic patterns that could positively or negatively affect guest counts, revenues, or merchandise mix.
• Performs other job-related duties as assigned.

KEY QUALIFICATIONS - EDUCATION & WORK EXPERIENCE:

• High school diploma or GED is preferred.
• Three (3) years of previous work experience in retail, convenience store environment.
• One (1) year of supervisory experience required.
• Must possess a valid AZ driver's license.
• A satisfactory result obtained through a test for illegal drugs is a requirement of employment.
• Must acknowledge and agree to maintain a drug-free workplace as a condition of employment.

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to manage and lead others.
• Possess strong customer service and professional etiquette skills.
• Excellent organizational skills and attention to detail.
• Ability to communicate information and ideas in a clear and understandable manner.
• Ability to deal with customers, unanticipated problems or events using standard procedures.
• Ability to complete tasks in a timely manner and be a "self-starter".
• Ability to establish and maintain effective working relationships with co-workers.
• Computer skills in the use of POS equipment.
• Ability to accurately operate a variety of electronic equipment that may include cash registers or scanners; gas consoles; credit card, money order or lottery machines; car washes; hot or cold or beverage dispensers, hot dog cookers and microwave ovens.