Stand Lead Job at Great Park Ice
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Great Park Ice aims to provide a great experience for employees and guests alike! Join the team and become part of an industry-leading sports and entertainment organization.
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Summary of Position
The Stand Lead is responsible for overseeing a wide variety of Concession Stands, Bars and portables including, but not limited to, pre-event setup, event day operations and event specific closing/ check-out. A primary function of this position is to serve as a team member liaison and support the development and implementation of new ideas, practices and policies throughout each operation. The Concessions Lead reports to the Food and Beverage Management Team and is a part-time, event-based position located within the Food and Beverage Department of Great Park Ice. Hours for this position fluctuate depending upon arena event schedule.
Responsibilities
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Have complete knowledge of all menu items, production specs, ingredients, cooking times and presentations
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Assist with pre-event setup including bars, portables, setting stanchions and back of house spaces where/ when appropriate
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Verify all stands opening inventory for any discrepancies
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Understand and ensure proper execution of responsible alcohol service
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Understand and maintain proper sanitation and food safety
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Ensure proper documentation is being completed at all locations each shift; including but not limited to: temperature logs, inventory sheets, void sheets, spoilage tracking, etc.
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Provide oversight to all stands, bars and portable operations and monitor/ support expeditor efforts, food timing, cashier efficiency, etc…
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Assist the Management Team with training of team members to ensure their success and the success of the department as a whole
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Assist with in-event coaching as it pertains to proper practices/ procedures; communicate with management regarding these efforts following each shift
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Verify all side work has been completed properly and in an appropriate amount of time
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Organize and file all event paperwork; including, but not limited to stand inventory sheets, cleaning logs, requisition forms and ABI sign in sheets
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Monitor food and beverage quality and presentation throughout the event
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Monitor stand wait times and escalate concerns when crossing communicated service thresholds
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Work with management to ensure end of the month inventory is being completed
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Maintain organization and cleanliness of all storage areas; i.e. back bars, storage rooms, beverage cages, walk in coolers, etc…
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Conduct/ complete end of the night walk-throughs to ensure all inventory is secured and all spaces reflect proper sanitation and appearance standards
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Be comfortable with the facility and know how to navigate personally, as well as, assist guests
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Support any other Food & Beverage departments as needed
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Work with counter parts of operation to ensure event standards of service are reached
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Help maintain and ensure excellent customer service
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Partner with the F&B Senior Leadership to ensure a successful operation
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Other responsibilities and tasks as deemed appropriate by the Management Team at Great Park Ice
Skills
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Must be a minimum 21 years of age
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1-2 years’ experience in a leadership role working in a fast-paced hospitality environment preferred
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Proficient in Microsoft applications (Word, Excel, PowerPoint and Outlook)
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Strong attention to detail
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Must possess excellent interpersonal skills and diplomacy
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Strong communication skills
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Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors
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Ability to lift, push, and pull up to 50lbs
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Flexible schedule – able to work; nights, weekends and holidays as required
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Must be able to work in an environment with fluctuating temperatures
Knowledge, Skills and Experience
Education - High School Diploma or Equivalent
Certifications Required – Food Handlers
Experience Required - 1-2 Years
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