The ideal candidate will have great organizational skills, interpersonal skills, and time management experience in a fast-paced work environment. Must be a team player, a multi-tasker, and would prefer someone with medical terminology.

• Manages the schedules for over 200 clients
• Fills open hours/reaching out to all staff on a daily basis in order to adjust their schedules to add open clients
• Is able to handle multiple scheduling demands/phone calls/emails simultaneously in a fast paced high pressure environment.
• High level of customer service skills and immediate follow through with staff and clients.

• Coordinates and ensures the scheduling of client cases on a daily basis. This includes selecting the appropriate caregiver, communicating with the family or client on an ongoing basis regarding staffing.
• Manage inquiry calls from clients, client families, and caregivers.
• Performs family consultation visits as assigned
• Participates in the orientation of new caregivers
• Processes payroll for caregivers on a weekly basis.
• Ensures computer data is updated and accurate for client schedules and employee availability
• Anticipates staffing needs and works with the Executive Director and/or Business Manager to ensure that an adequate pool of employees is maintained.
• Ensures that all clients requested services hours are staffed with appropriate personnel
• Follows all LHC Group policies and procedures and state/funded programs as appropriate
• Continually monitors customer satisfaction and informs the Executive Director and/or Business Manager of any issues related to customer satisfaction
• Keeps the Executive Director and/or Business Manager informed of any employee/client incidents and works with the Executive Director to bring resolution to any identified problems
• Performs on-site home visits as needed
• Ensures on-site supervisory visits are conducted per policy
• Informs the Executive Director and/or Business Manager of any overtime requested or worked by caregivers
• Ensures that pay rates are within the acceptable ranges
• Responsible for coordinating, entering, and auditing payroll/billing on a weekly basis and ensuring the entry is timely and accurate.
• Assists in the process of interviewing and hiring of caregivers
• Participates in the orientation process for all staff
• Ensures that all employees are provided appropriate orientation to assignments or job.
• Assists in the process of maintaining employee personnel files
• Performs data entry of new clients and employees as needed
• Compiles and maintains client files
• Participates in the on call rotation of the agency
• All other duties as assigned.

Education & Experience

• High school education or equivalent required.

• Scheduling and data entry experience preferred.
• Ability to coordinate many activities at one time.
• Strong customer service skills.