The primary purpose of this position is to provide professional services to clients. This role works in a quality, professional manner to complete project responsibilities on time and on budget, resulting in high customer satisfaction. This position may also provide pre-sales support, customer support and direct quality assurance for all projects deliverables.

Primary Duties & Responsibilities

• Supports internal and client engagements assigned by his or her resource manager
• Support for billable engagements under the direction of a professional services consulting team members
• Provides research, analyses, problem solving, technical support, and general support for assigned client engagements
• Performs overall solution Quality Assurance (QA) tasks for deliverables for assigned client engagements
• Develops knowledge and skills relevant to standard professional service offerings through mentorship, formal training, and on-the-job experiences
• Reviews and understands all assigned Statement of Work (SOW) obligations prior to engagement delivery
• Complies with all of the time compliance and time entry guidelines
• Meets billable utilization targets

Basic Qualifications

• Bachelor's degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field
• At least two (2) year of Information Technology work experience dealing with solutions in a specified Sirius practice (ITC, Infrastructure Solutions, Digital/Data/Security, etc.).

Other Required Qualifications

• Demonstrated ability to implement and troubleshoot IT Infrastructure and/or software systems and configurations using procedures, scripts, and templates
• Demonstrated understanding of core business functions of a typical company, and ability to employ step by step logic to solve business problems
• Demonstrated ability to acquire further technical skills
• Demonstrated verbal and written communication skills
• Demonstrated ability to multitask and prioritize workload
• Demonstrated customer service skills
• Demonstrated ability to investigate problems and utilize problem solving techniques
• Demonstrated ability to establish positive working relationships and work as a team player in a consulting environment
• Demonstrated ability to be resourceful in working with disparate client and internal departments to deliver meaningful solutions
• Demonstrated ability to provide day-to-day guidance to less experienced technical team members

Preferred Qualifications

• Relevant certifications in area of technical specialty

Data Privacy and Security

• All Sirius employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with Sirius policies, standards, and procedures related to security and report security violations to the appropriate Sirius authority.
• Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department. Other data privacy and data security related regulatory training may be required based on your role or assignment

Essential Functions

The position exists to provide technical consulting solutions to customers and as such requires the ability to travel to and from customer sites and interact with customers on an ongoing and regular basis

The above primary duties, responsibilities, and position requirements are not all inclusive.

Sirius is an equal opportunity employer that values diversity. As a government contractor, Sirius takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify.

Competencies

Customer Focus - Gains insight into customer needs. Identifies opportunities that benefit the customer. Builds and delivers solutions that meet customer expectations. Establishes and maintains effective customer relationships.

Nimble Learning - Learns quickly when facing new situations. Experiments to find new solutions. Takes on the challenge of unfamiliar tasks. Extracts lessons learned from failures and mistakes.

COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation. Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.