SUMMARY

The Spoko Fuel Wellpinit Lead Cashier position will be overall responsible for assisting in the operations of Spokane Tribal Enterprises Spoko Fuel Wellpinit. The Lead Cashier will ensure excellent customer service is provided and fuel sales and merchandise transactions are accurately processed. They will also be responsible for learning most phases of convenience store management, including but not limited to ordering and inventory control, cost control, general administration, staff management, staff training and development, scheduling, payroll, gross margins, and operating expenses.

DESCRIPTION

Title: Lead Cashier

Work Schedule: Full-time/Non-exempt. Scheduled up to 40 hours per week; flexible shifts required (all days of the week and hours, holiday and special events). Work schedule is contingent and determined by business needs.

Reports to: Spoko Fuel Chewelah General Manager

Location: Spoko Fuel, Wellpinit, WA

MISSION

“Our mission is to be a recognized leader in business and a model of excellence in how we treat our valued employees, customers and suppliers.”

KEY ROLES and RESPONSIBILITIES

• Provide excellent customer service to all patrons via Spokane Tribal Enterprises (STE) policies and procedures.
• Provides top quality service at all times, to every customer, in accordance with Spoko Fuel policies and procedures.
• Conducts sales transactions quickly and accurately. Operates a cash register by scanning all merchandise UPCs, to display retail pricing of customer purchases on the display monitor. Enters all transactions into the cash register, accepts payment and accounts for all funds.
• Issues sale receipts to all customers and counts back the correct change to all cash paying customers.
• Performs duties displayed on Spoko Fuel cleaning and daily task lists; stocks and merchandises as instructed by management.
• Accomplishes shift changes by documenting unit inventory counts of tobacco products and cash register counts at the beginning and end of every shift.
• Completes till count and saves till count verification slip, enters safe drops into register, completes bank deposit slip and bank deposit bag, close and print cashier report, close and print shift report, close and print close day report and all other required paperwork (i.e terminal batch summary and batch reports, etc.)
• Completes OCEO dailies and SSCS dailies on a daily basis.
• Completes orders and assists in maintaining and tracking store inventory.
• Maintains In-house charge accounts. Filling out tracker throughout the day and saving all receipts, one copy with tracker and a copy of all receipts in a booklet for reimbursement.
• Works with customers to identify needs and resolves any complaints and/or problems.
• Takes measures to preserve the safety of employees and all others in the work location. Wears required safety equipment, when necessary and/or required.
• Verifies the age of customers purchasing tobacco products and enters the customer’s date of birth into the cash register. Trains Cashiers about proper age identification for Tobacco Sales.
• Verifies identification and completes documents for all Tribal and Inter-Tribal discounts.
• Ensures that the convenience store is clean and safe; including but not limited to restroom facilities, equipment and the grounds immediately adjacent to the store.
• Ensures appropriate levels of inventory are maintained for both fuel operations, store merchandise, and orders to maintain inventory at required levels.
• Ensures pricing and mark-ups are consistent with established guidelines & makes recommendations for adjustments thereto in the best interest of the business.
• Establishes and maintains consistently high standards of customer care, customer relations, customer service and vendor relations.
• Records, documents and reconciles daily, weekly and monthly store and fuel sales. Monitor our fuel cost as well as street prices to maximize profits and maintain fuel volumes.
• Learns effective store merchandising and competitive marketing.
• Performs monthly/yearly inventories of supplies, stock and merchandise.
• Must be able to properly set up a new item group and run the correct margins, maintain proper inventory levels and responsible for ordering.
• Train and develop staff in daily operations of the convenience store and gas station.
• Documents positive and negative performances of the employees. When needed completing positive and negative write ups as well as completing performance reviews.
• Tracking/Maintaining of all crew access codes/standards, i.e. safe codes, POS codes, POS overages/shortages, safe counts, cleaning checklist, In-House Account Processes, etc.
• Stamps and Codes incoming invoices accurately and delivers them promptly to Accounting for payment.
• Establishes co-operative vendor relations and supply chain management.
• Learns to order all store supplies needed by all Vendors.
• Knowledge of how to properly make a spreadsheet for weighted averages for items including fuel and tobacco.
• Knowledge of processing invoices in SSCS and being able to properly train other employees on these processes as well.
• The Supervisor will be sorting all coupons received by customers and properly redeeming them to the said company for reimbursement.
• Performs monthly/yearly inventories of supplies, stock and merchandise.
• Being able to properly set up a new item group and run the correct margins, maintain proper inventory levels and responsible for ordering.
• Maintains a clean and safe work environment to benefit/ensure the safety of both the customers and fellow employees.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS

• Must be 18 years of age or older.
• Must have two (2) years of customer service experience.
• Must have two (2) years cash handling experience.
• Must have a valid Washington State Driver’s License and meet Tribal insurance requirements.
• Must attain an Underground Storage Tank Class C Certification within fourteen (14) days of employment.
• Must work flexible shifts (all days of the week and hours, holidays, and special events).

TRAITS AND SKILLS REQUIRED

• Abide by all safety guidelines and familiarize and follow all Tribal, Federal and applicable Washington State laws pertaining to convenience store operations.
• Excellent oral and written communication skills, organizational skills, in addition to encompassing the ability to deal effectively with people in multifaceted work environment.

Additionally, the following are highly desirable:

• SSCS experience preferred.

EDUCATION

• High School Diploma, GED or equivalent.

SUPERVISORY CONTROL

• Train staff on daily operations of the convenience store and gas station.
• Train staff on proper procedures and protocol for age identification in regards to Tobacco Sales.
• Train staff on customer service expectations.
• Responsible for tracking all crew performance standards i.e. safe codes, POS codes, POS
• Conduct performance and annual reviews, both positive and negative; in addition, to conducting disciplinary actions/procedures when warranted and per policy and procedures.

ENVIRONMENTAL and WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand for long periods of time.
• Must be able to safely lift up to 50 lbs.
• Follow policy and procedures in emergency situations, i.e. theft, robbery, power outages, network and equipment failures, etc.
• Must be able to handle cool & hot temperatures for extended periods of time.
• Employee is regularly required to stand, talk, hear, use hand and fingers to operate a computer and telephone keyboard reach, stoop, kneel, and sit for long periods of time.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Ability to sit at a computer terminal for an extended period of time.
• Ability to work in a confined area.
• Moderate noise (i.e. business office with computers, phone, printers, and pedestrian traffic).
• Maintain composure and professionalism during stressful situations and conditions.
• Must be able to remove snow, using a shovel and/or snow blower. (When required).

COMPENSATION

Full-time/non-exempt position. Pay rate is DOQ/DOE. Benefits package includes personal time off (PTO) (accrual rate determined by years of service), medical, vision, dental, life and disability insurance, Employee Assistance Program (EAP), and 401k. Professional development opportunities are available contingent upon funding and approval.

DISCLAIMER

Spokane Tribal Enterprises reserves the right to hire according to its Indian Preference Policy. All applicants are subject to a pre-employment drug screening and background investigation. All positions with the Spokane Tribal Enterprises are subject to a 90-day orientation period.

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain nor is it to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

All applicants must complete an online application.

HUMAN RESOURCES CONTACT INFO:

Chenise Peone * HR Specialist * Phone 509.458.6563 * Chenise@spokoenterprises.com

Nothing contained herein is intended to create, or shall be construed as creating an express or implied contract or guarantee of employment for a definite or indefinite term.