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About Agero

Wherever drivers go, we're leading the way. Agero's mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients' relationships with their customers. You can learn more about the company at www.agero.com or read why we were voted by Forbes as one of the best places to work here!

About the Role

Responds to inbound contacts via phone, chat, and SMS from existing and prospective customers. This position is the first line of contact and is responsible for leaving a customer with the very best impression of Electrify America. Delivering exceptional experiences and focusing on creating long term customers is a priority. Answers all basic and routine customer contacts and utilizes computer applications to provide professional service.

Agents (soon to be you!) that excel in this role possess

• Empathy, listening skills, and a courteous attitude to focus on providing quality customer service.
• Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment.
• Excellent oral and written communication skills.
• Collaborates with peers, supervisors, and management to achieve corporate and client goals.
• Able to adapt to a changing work environment

Details about pay, benefits & perks

Details about your Training

Your attendance is critical to your success and as such is a requirement for the duration of training and performance will be continually assessed throughout. Paid training will be held Monday - Friday with times varied by class. Please make sure you can commit to the full training schedule prior to joining.

Details about your Work Schedule

• Mornings, mid-days, evening, and overnight shifts may be available
• Full Time = 40 hours per week

To ensure your success there are a few key requirements

• This role is Remote
• Have a High School Diploma/G.E.D or equivalent work experience and be 18 years of age or older.
• 0-1 year related experience preferred. Customer service experience, contact center environment preferred. Automotive industry experience preferred is an asset but not required as we are exceptional at training talented individuals
• Have an understanding and/or willingness to learn about electric vehicles of the EV charging industry
• Ability to create a response in the tone that is appropriate for our customer's platform of choice (Phone, chat, SMS etc.)
• Submit a completed application on the computer that you will be using.
  • A completed application will include providing some Personal Information, Work History, Education History, and Confirmation and Consent of the application.
• Complete a Harver skills and systems diagnostic assessment from your home computer confirming your current tech workstation meets the systems requirements of the role outlined below.