Summary

Spa Attendant is responsible for serving all Spa guests, giving world class tours of the facility to Spa guests, ensuring guest comfort level and cleanliness of guest areas.

Responsibilities

• Greet each guest in a warm, welcoming, and genuine manner. Use guest’s name appropriately
• Be friendly, helpful and smile; be courteous to all clients, guests, and co-workers; and be professional
• Have complete knowledge of all spa menu items, packages, group functions and special promotions. Have knowledge of product ingredients, benefits, and application
• Adhere to all Old Edwards Inn and Spa departmental policies and procedures
• Present a well-groomed, professional appearance. You must be in full uniform while on property or at a work-related event
• Be punctual and prepared for your day. Adhere to posted schedule and make any schedule requests in writing to the Spa Director at least two weeks in advance
• Participate in all spa activities including staff meetings, educational events, workshops, inventory, or promotions. Have knowledge of Spa product ingredients, benefits, and application
• Review itinerary with each guest and notify the therapist of guest’s arrival
• Give information regarding spa procedures, facilities, timetables, and policies of special functions
• Maintain all Spa Guest areas and provide world class guest service to all Spa guests
• Clean slippers, dispose of dirty laundry, assist therapists in stocking clean linen, restock bar, and clean spa dishes
• Time off should be requested 30 days in advance and submitted in writing to the Spa Director
• Assist guests as a need requires. Always look for ways to go a step beyond and achieve “WOW”
• Assist Spa team as need requires. Refer relevant operational information to Spa Supervisors and Directors and to the upcoming shift
• Due to the nature of this position, confidentiality is required at all times
• Other duties and responsibilities may be assigned at the discretion of the Spa Supervisor, Spa Operations Manager, Assistant Spa Director, and Spa Director

Requirements

• Must be 18 years or older. Previous experience in a hospitality or spa related role is preferred, but not required.
• Must be bright, personable and can get along with others. Should be highly service oriented, possess exemplary telephone skills and be well organized and self-motivated. Should be able to understand the Old Edwards Inn and Spa objectives and have the potential to achieve employee and departmental goals.
• Must have ability to apply common sense understanding to complete instructions furnished in written, oral or diagram form.
• While performing the essential functions of this job, the employee must be able to stand or sit for extended periods of time, lift and/or move up to 25 pounds on a regular basis, and as much as 40 pounds with less frequency, as well as walk on a regular basis, talk, see, and hear. The employee may occasionally be required to kneel, crouch or bend.
• The work environment described is characteristic of what an employee should encounter while performing the essential functions of the job. Reasonable accommodations can be made to enable individuals with disabilities to complete the required tasks. While performing the duties of the job, the employee frequently engages in interpersonal exchanges with guests, both in person and over the phone. The noise level in the work environment is frequently at a tone softer than a normal conversation level. The employee will be exposed to various types of cleaning chemicals.