Solution Consultant Job at OpenGov
Imagine yourself here!
OpenGov is a mission driven fast-growth, Series D, venture backed startup (includes Andreessen Horowitz, Formation 8, and Emerson Collective). Our Board of Directors includes iconic Silicon Valley executives John Chambers (former Cisco Chairman and CEO) and Marc Andreessen (Time Magazine’s list of the 100 most influential people in the world).
OpenGov is the leader in modern cloud software for local governments and state agencies. We have surpassed 1,600+ governments (and growing fast!) using our products in our mission to power more effective and accountable government.
OpenGov is a 2022 Top Workplaces USA award winner and a Forbes 2022 America's Best Startup Employer!
About the Solution Consultant Role:
The focus of the Solution Consultant will be to lead customer scoping sessions in support of OpenGov’s professional services organization from a deal strategy, operational efficiency, and decision-making standpoint. The Solutions Consultant will work across organizations as a trusted advisor to ensure that the professional services deals are sound, and are negotiated to yield the most mutually beneficial agreements for prospects, steer prospects to optimal adoption paths and minimize delivery risks through strong SOW language development.
Solution Consultant Responsibilities:
Lead scoping discussions with prospects and customers, identifying requirements for the delivery of all OpenGov solutions, explaining the value of Professional Services and delivery approach, and steering customers to optimal implementation paths- Mitigate Risks and Manage Expectations for services projects, optimizing for maximum ROI and minimal riskThe CSC will lead the process of scoping, writing, refining, and SOW creation for professional services engagements with Customers, Sales Partners, Professional Services, and other internal teams as needed, i.e R&D, Training
- Solution Consultants will support the RFP process as it pertains to implementation scope and will provide estimates and/or content
- Continually manage scoping program and scope accuracy, leveraging project actuals to continually optimize the scoping process and achieve a profitable, optimal mix of services and software revenue
- Solution Consultants will take on internal special projects in areas focused on scaling and operationalizing the practice including communicating strategy, evaluating profitability metrics and collaborating with delivery teams on existing and new solutions
- Ability to adapt to a rapidly changing product and respond strategically to customer needs, new product solutions and applying new product developments to professional services scoping
Minimum Qualifications:
6+ years or more of direct or applicable experience4-year degree or equivalent experience- Experience building and running a Professional Services scoping program preferred
- Experience with government ERP/accounting systems, budgeting concepts and practices and/or finance/budgeting solutions preferred
- A core understanding of professional services scoping, contracting principles and negotiation familiarity; prior contracts and/or contract management experience a definite plus
- Primary focus on customer requirement gathering, scoping, statements of work, professional services agreements and similar documents
- Comfortable in prospect and customer conversations to lead scoping sessions and identify customer requirements
- Ability to interpret, clearly articulate, and handle issues / objections related to OpenGov professional services statement of works projects
- Ability to proactively analyze and recommend the best course of action for complex services project structure with a solution oriented-approach
- Expert knowledge of Salesforce is highly desirable along with contract management systems
- Experience working on a deal desk team or similar role, having provided direct collaboration for customer facing field sales teams in SAAS environment
- Detail oriented with a focus on accuracy, expediency, and consistency
- Liaison experience working across internal organizations including finance, revenue recognition, senior management, product, R&D, sales, sales engineering, and legal teams
- Exceptional written and verbal communication skills
What makes OpenGov unique
» Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times' 40 under 40 class of 2018!
» Funding: Over $250 million, Series D company, from top tier investors including Andreessen Horowitz, 8VC, Cox Enterprises, and Emerson Collective.
» Board of Directors: Includes iconic executives John Chambers (former Cisco Chairman and CEO), Marc Andreessen (Time Magazine’s list of the 100 most influential people in the world), Katherine August-deWilde (Vice Chair of First Republic Bank), and Amy Pressman (co-founder, former president, and a current board member of Medallia).
» Growth: Record breaking growth with 1,600+ governments (and counting) using our products and seven acquisitions in the past six years! Click here to read more.
» Culture: Winner of Forbes 2022 Best Startup Employers, Winner of 2022 Top Workplaces USA award, 50 Best Workplaces award. Check out our Careers Video!
» Perks: 90% paid Medical/Dental/Vision premium for employees, fully paid Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, monthly fitness stipend, anniversary awards, and more!
» Product: Named to the GovTech 100 (seven consecutive years), we are the leader in cloud software for our nation's cities, counties, and state agencies.
» Mission Driven: We are a technology company with a passion for the mission. We're powering more effective and accountable government.
Come join us and make a positive social impact!
OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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