SM-MED RECEPTIONIST Job at Southern Illinois Healthcare
The medical receptionist will promptly greet and assist patients, families, and other guests in a professional, positive, and caring manner through in-person, online, and telephone interactions.
Responsibilities
Role Specific Responsibilities
Qualifications
#PIQnursing
Responsibilities
Role Specific Responsibilities
- Understand emergency office procedures and individual roles, and actively participate in training drills when required.
- Assist patients to complete appropriate medical insurance, or legal forms and documentation as needed.
- Release approved medical records according to established procedures
- Compassionately listen to patient concerns, and provide satisfactory resolution independently, or with team support.
- Contribute to improvements in patient care by self-reflecting on individual and team processes, and offering constructive input into the problem-solving cycle.
- Promptly greet all patients, families, internal customers, and other visitors in a caring, professional, and helpful manner.
- Accurately and efficiently schedule patient appointments; process cancellations and re-schedule requests per practice standards. Verify appointments as needed.
- Accurately, promptly, and professionally check-in or register patients prior to their appointment.
- Provide clear instruction concerning follow-up care, as instructed by provider, at the completion of patient visits.
- Verify patient insurance, collect payments and provide receipts. Accurately post same payments to patient accounts and reconcile a daily deposit.
- Answer incoming phone calls promptly and courteously, and ensure that questions are resolved quickly.
- Maintain reception desk, lobby, patient restroom, and/or waiting room areas in a welcoming and organized condition.
- Assist in opening or closing the clinic per practice standards, as required by scheduled working hours.
- Complete and document in-basket and work queue tasks according to EMR and practice protocols.
- Receive and distribute incoming mail and faxes per practice protocols.
- Encourage and activate patient use of patient portal.
Qualifications
- High School diploma or equivalent required
- Associates degree preferred
- Technical Experience: General typing and computer skills required.
- COVID Vaccination
#PIQnursing
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