Seattle, WA • Property Management

Full-time, Non-Exempt, On-Site

Compensation: $26.12-$28.76

Organization Overview:

Bellwether was founded in 1980 to create housing in downtown Seattle so city workers could live close to their jobs. Over the years, we have lowered barriers to housing which has allowed us to serve more households coming out of homelessness, individuals and families connected with the criminal justice system, and others excluded by typical landlord screening criteria, all of whom are disproportionately BIPOC.

To meet the intense need for affordable housing in our region, we plan to build and acquire 2,500 homes by 2025. Come join us on this exciting and ambitious adventure!

Position Summary:

Bellwether Housing is looking for an experienced Site Manager to manage the day-to-day operations at one of Bellwether’s residential properties located in the Denny Triangle neighborhood. This property offers mostly studio and some 1-bedroom apartments and serves households whose incomes qualify under affordable housing regulations. Our Site Management teams play a crucial role in advancing our goals of strengthening our communities and helping our residents thrive.

This role comes with a $1,500 sign on bonus, payable within 30 days of the start date!

Please note: Current Bellwether Employees are not eligible for sign-on bonuses. Former Bellwether employees are only eligible for a sign-on bonus if the former employee has not previously received a sign-on bonus from Bellwether and they have not been employed by Bellwether in the last year.

Work location:

Denny Triangle

Schedule:

Monday-Friday, 8:30a-5pm, with flexibility. Some evening or weekend hours may occasionally be required to meet the needs of leasing appointments. Portfolio Manager to determine final schedule.

Site Manager II Responsibilities:

• Provide on-site office hours and management at 86-unit property.
• Ensure excellent customer service to residents, prospective residents, and community partners.
• Manage rent collection, reconcile resident accounts, and support overall property financial goals.
• Respond to leasing inquiries, schedule leasing appointments with prospects, and review housing applications to determine eligibility.
• Maintain resident files, participate in routine building inspections/audits, and ensure property is operating in compliance with applicable laws and funder requirements.
• Apply conflict resolution while addressing resident complaints and adhering to Bellwether’s Resident Concern and Grievance process.
• Enforce rules and lease provisions, prepare and distribute legal notices while following Landlord Tenant Law and other legal ordinances.
• Communicate regularly with Portfolio Manager regarding operations, challenges, safety/security concerns, or suggestions for improvements.
• Collaborate with Compliance team to confirm eligibility for completed housing applications and keep updated on status of interim/annual recertifications for existing households.
• Collaborate with Facilities team to provide excellent, prompt service to resident’s maintenance requests, unit turn process, vendor relationships, inspections, and to ensure property is maintained to high standards.
• Collaborate with Resident Services team as well as external social service providers/case managers for resident needs, resources, care conferences, and building events.
• Actively participate in team and agency meetings and/or trainings by engaging in conversation, providing feedback, troubleshooting issues, seeking solutions, and promoting equitable and inclusive practices.
• Travel to other Bellwether sites or locations as needed for coverage support, trainings, or meetings.

(Minimum):

• 1-year residential property management experience, preferably managing buildings with 50+ units.
• Experience working directly with LIHTC, HUD, Section 8, or other subsidized housing programs.
• Experience using property management software and maintaining resident files.
• High school diploma, GED or equivalent education.
• Exceptional customer service aptitude, including problem-solving skills and the ability to respond quickly and tactfully to both internal and external customer requests.
• Ability to exercise discretion and confidentiality.
• Knowledge of and experience working with a diverse population.
• Ability to follow instructions accurately and work with minimal supervision.
• Experience with Fair Housing and local Landlord Tenant Law.
• Dependable, highly motivated and organized individual, skilled at meeting deadlines and producing high quality work.
• Good oral and written communication skills and ability to communicate in English.
• Ability to work independently and as part of a team.
• Basic proficiency/Regular user of Microsoft Office including Word, Excel, and Outlook.
• Have access to reliable transportation and be able to meet all traveling requirements of the position.
• A commitment to Bellwether's Equity, Inclusion and Anti-Racism values.
• The ability to walk stairs, operate common cleaning tools, and occasionally lift up to 10 pounds.

Desired Qualifications:

• Completion of WSHFC Fundamentals and Advanced training workshops.
• Proficiency in Yardi or equivalent property management software.
• Familiarity with service-enriched housing programs, such as Sound Families and HOPWA.
• Demonstrated ability to build effective partnerships with community constituencies and social service agencies.
• Experience working with social service programs for diverse populations and making referrals as appropriate.
• Prior cleaning and light maintenance experience in a work environment.
• Experienced in de-escalation techniques.
• Recent completion of Equity, Inclusion and Anti-Racism training and/or experience.
• Bilingual or multilingual.

Compensation and Benefits:

We are dedicated to supporting our employees by offering excellent benefits, career progression opportunities and the ability to be a part of our mission!

Generous compensation range with the following benefits & perks:

• Starting hourly wage $26.12-$28.76, depending on experience
• Health, dental, and vision insurance plans
• 403(b) retirement plan with employer match after 15 months of service
• Employee Assistance Program
• Employee Referral Bonus
• 24 days of PTO in your first year of employment
• 8 paid office closure days (New Years Day, MLK, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Day)
• 3 personal days, prorated based on date of hire and are reloaded January 1st of each year
• ORCA Transit Pass
• Employer Paid Continuing Education $2500 per year- after 1 year of employment
• Opportunity for growth & promotion
• Being a part of a mission-based organization

Voluntary Benefits:

• Long-term disability
• Flexible Spending & Dependent Care Accounts (FSA)
• Health Savings Accounts (HSA)
• Retirement Plan

This role includes a sign on bonus to be paid after the employees 30th day of employment. Should the employment terminate for any reason, voluntarily or involuntarily, within the one-year period immediately following the employees official start date, the employee will be required to repay the sign-on bonus, in full. Any repayment will be due and payable immediately upon termination of employment.

To view our full benefits package visit: www.mybellwetherhousing.com

Other Requirements:

• Applicants must successfully pass a background check, which will be conducted in accordance with Seattle’s Fair Chance Employment Ordinance, SMC 14.17. Applicants will be given a chance to explain or correct background information and provide verifiable information of good conduct and rehabilitation.
• Beginning October 25, 2021-based on Bellwether Housing policy, all candidates that move to a final interview in the process, must certify they have received their Covid-19 vaccinations, by sending a copy of vaccine certification to vaxcert@bellwetherhousing.org.
• If not vaccinated, candidates that move forward in the process must submit a recent (no more than 72-hours prior) negative Covid-19 test result to vaxtest@bellwetherhousing.org. If the candidate is offered the position and remains unvaccinated, they will be required to submit negative test results every Monday to vaxtest@bellwetherhousing.org.
• Bellwether Housing is an equal opportunity employer. We will not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Bellwether Housing is an equal opportunity employer. We will not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We support the Americans with Disabilities Act (ADA) to reasonably accommodate all qualified applicants [and employees] by providing reasonable accommodations to people with disabilities. To request a Reasonable Accommodation for the application or interview process please contact recruiting@bellwetherhousing.org.

Bellwether Housing is dedicated to building a diverse, equitable, and inclusive workplace. We value having employees whose skills, experiences, and backgrounds reflect the populations we serve. We are committed to being an anti-racist organization, while acknowledging we have a long way to go. You can learn more about our DEI work on our website.

Any internal candidate that is selected for this position will be subject to a 90-probationary period regardless of the previous role at Bellwether.