NOTE: This position works a 4/10 schedule. Tuesday - Friday 8am - 7pm.

POSITION SUMMARY:

Under the direction of the Program Manager of the Necessities of Life Program (NOLP), provide program support to clients and the program in order to increase client access to services, monitor contract compliance, and quality assurance measures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Complete NOLP client eligibility interviews to determine eligibility for the NOLP program, both within the agency and by outside referral agencies.
• Complete documentation of client assessments including data entry, referrals and notification to clients regarding status and follow-up with their enrollment application.
• Provide enrollment assistance to clients both in person and by telephone.
• Complete a monthly review of client eligibility on existing NOLP clients. Audit program files to ensure compliance with contract requirements.
• Maintain programs client files, ensuring that all filing is up-to-date.
• Conduct new client orientations as needed or requested.
• Assist with the maintenance of NOLP sites including: distributing groceries; encountering client visits; ensuring a security guard is present, and working with the Site Coordinators with maintaining the sites inventory.
• Assist with program outreach and activities to educate clients and service providers about the services NOLP provides, program eligibility, and enrollment procedures.
• Attend program meetings, required trainings, and regularly scheduled one-on-one supervision meetings with the NOLP Program Manager.
• Participate in program staff meetings by taking minutes and preparing the agenda.
• Act as liaison with community organizations facilitating referrals to NOLP.
• In the absence of NOLP Program Manager, act as liaison with contract monitors seeking information about NOLP.
• Maintain a resource directory of additional food resources in the community.
• Prepare all documentation as it relates to requirements of funding sources. Maintain these documents ensuring that the most up-to-date program documents are available and used at expansion sites.
• Maintain client and volunteer confidentiality with regard to agency HIPAA policies.
• Prepare reports and client records as required by Funders, Finance, and Program Manager.
• Attend program funder meetings as necessary.
• Host the programs annual community provider meetings, updating community partners and other referring agencies about the programs eligibility requirements.
• Respond to clients in an empathetic and courteous manner at all times.

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

REQUIREMENTS:

Training and Experience:

High school diploma or GED required. Bachelors degree in health education with an emphasis on nutrition preferred; Experience in community nutrition and quality control or a minimum of 150 hours of intern/volunteer experience at APLA. Previous experience in HIV social services preferred. Fluent in Spanish and ability to translate written material preferred.

Knowledge of:

Interviewing and assessment techniques, general knowledge of public benefits programs, primarily SSI, SDI and Medi-Cal, use of desktop and laptop computers, LCD projectors, word processing, data management, and HIV and related health and social issues.

Ability to:

Communicate effectively both orally and in writing; respond with empathy to the needs of clients, staff and volunteers; participate as a member of a staff team; adapt well to crisis and a rapidly changing work environment; maintain client confidentiality; interact with clients and the community in a courteous manner. Perform at high-level using Microsoft Office programs, especially, Excel and Word to analyze data and report trends. Demonstrate the ability to meet deadlines and prioritize tasks.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

SPECIAL REQUIREMENTS:

Must possess a valid California drivers license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID Vaccination and booster required or medical/religious exemption.

Equal Opportunity Employer: minority/female/disability/veteran.