Showroom Coordinator Job at Supply New England Inc
- Showroom Support
- Greet & qualify all customers coming in
- Use Salesforce to communicate with showroom team
- Assign customer to appropriate consultant
- Monitor customer flow incl wait times & appointments
- Send out daily follow-up emails
- Answer phones & assist callers
- Work with manager & staff to monitor showroom maintenance
- Monitor, organize, and maintain showroom samples, literature & printed assets
- Assist staff with vendors by checking on POs, delivery status, obtaining information, etc.
- Organize and maintain back office
- Assist customers with tasks such as:
- Taking a payment
- Checking order status
- Smaller transactional sales (ie, toilet seat, accessories, etc)
- Assist with sample requests for projects
- Work with Customer Support Specialist to assist customers with returns, etc.
- Create Spec Books for Consultants
- Create Mood Boards, Customer Presentations, & Sample Boxes for consultants
- Create contracts for design services
- Manager Support
- Help store manager with daily agenda & keeping associates on schedule as requested
- Order supplies for showroom.
- Prepare the showroom for opening and closing. Turn on/off lighting, clean and maintain active displays, clear samples & prepare work surfaces for the next business day, etc.
- General
- Attend & complete all trainings offered – incl. online & in-person
- Attend field measures & site visits with designers as requested
- Attend events as requested – in-house & off-site
- Assist with execution of in-house events as requested
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