At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems.

Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide. Here’s a video about the people behind Starkey’s groundbreaking innovation:

https://www.youtube.com/watch?v=GjhRQ7qzlI0

Starkey is much more than the hearing aids we produce. We are in the business of connecting people and changing lives. We believe being able to hear the world and the people around us is as essential to the human experience as breathing. As a world leader and largest American hearing aid company, we design and deliver advanced hearing solutions that empower individuals to reach their full potential.

This position is responsible for accurate and timely domestic and international shipments leaving the Starkey Global Distribution Center (GDC). All safety and standard operating procedures are to be used to complete tasks. In addition, this position will assist with inventory controls, transactional accuracy, and proper storage of materials within GDC.

Approach and Deployment (What to Do & How to Do It)

• Ensure all items are shipped to domestic customers on-time and according to standard operating procedures & customer specifications.
• Set up work area.
• Add shipping materials to orders, per Shipping Matrix instruction.
• Build protective packaging.
• Verify shipment account number, part number(s), quantities, and special delivery instructions.
• Validate shipment quality.
• Use computer to invoice Oracle and/or SOP orders.
• Place shipping packages into bins and/or onto pallets (use shrink wrap machine, if applicable).
• Contact freight forwarders for shipping quotes and to schedule pick-ups.
• Send out shipping confirmations to customers.
• Answer questions from Materials Handlers on shipping instructions.
• Manage all international mail and shipments.
• Monitor internal facility shipping schedules international customer cut-off times.
• Verify shipment account number, part number(s), quantities, and special delivery instructions.
• Validate shipment quality.
• Prepare material for shipment by following region-specific handling and labeling requirements, creating boxes, adding protective packaging material, and weighing materials.
• Prepare required paperwork (i.e. air bill, certificate of origin, certificate of compliance, bill of lading, Shipper’s Export Declaration (SED), commercial and Starkey invoices, etc.).
• Prepare documentation and ship Hazardous Materials (requires special handling and labeling).
• Maintain files for each account and all of their shipments.
• Communicate with export department about shipping instructions, urgent rush orders, and any issues that may arise.
• Research and understand shipping regulations for all regions to avoid shipping delays and/or fines.
• Conduct tracers on lost shipments.
• Utilize proper inventory controls.
• Perform applicable Oracle transactions when moving inventory.
• Maintain inventory accuracy for all sub-inventories.
• Communicate any backorders or inventory discrepancy to the Department Team Lead.
• Assist with cycle count procedures.
• Take part in annual physical inventory.
• Perform ad hoc Warehouse duties.
• Perform and follow-up on all safety procedures.
• Maintain a clean and organized storage space.
• Request shipping supplies and materials for internal use.
• Follow up on internal inefficiencies and implement improvements.

Results – Performance Measures (How to Measure Success)

• On-Time Delivery
• Customer Satisfaction
• Timely & Accurate Distribution of Orders
• Attendance
• Department Scorecard
• Where applicable, Individual Performance and Productivity Metrics

Other Duties (Non-Measurable)

• Support corporate health and safety objectives
• Support Starkey employee corporate and/or department guidelines
• Check and verify quality
• Participate in departmental cross-training initiatives
• Provide ideas, support, and assistance for continuous improvement activities
• React to change calmly and productively
• Other essential duties, as assigned

Job Requirements

[Knowledge, skills and abilities for performance of essential duties]

Minimum education, certification and experience requirements:

Education:

Ability to read and understand written/verbal directions and paperwork such as standard operating procedures. High school diploma or equivalent desired.

Experience:

Previous shipping/receiving experience required. Import/export experience preferred.

Desired Certification: Hazardous Materials Shipping

Knowledge

• Ability to read and understand numbers and written instructions
• Hand/eye dexterity
• Verbal communication and customer service skills
• Ability to stand for long periods of time
• Microsoft office knowledge desired

Skills & Abilities

• Computer skills desired: Oracle 11i, SOP, Excel, Word, and Chrome
• Data entry skills desired
• Good attention to detail required
• Excellent communication and interpersonal/people skills required
• Strong organization skills required
• Ability to lift up to 50 lbs.

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