Key Coaches support the Coach Team in all aspects of running a clean, safe environment while maintaining the highest quality standards with beverages, food, and Fan service.

• Assists with multiple administrative duties including ordering, receiving, inventory, and P&L controls.
• Trains potential Players.
• Provides direction to Players, evaluates, and coaches their performance.
• Assists management team with daily financial responsibilities (cash handling, daily deposits, authorizes comps & voids, etc.)
• Investigates and resolves food quality and service complaints.
• Oversees cleaning and maintenance of equipment and facility to ensure that all health and safety regulations are adhered to.
• Exemplifies the desired culture and philosophies of the organization. Leads by example and fosters mentoring relationships.
• Works effectively with management team and Players. Uses a high degree of initiative, judgement, and discretion. Rectifies any Fan complaints.
• Operates a computer and all associated hardware (MS Office, internet, LMS...) or systems.
• When needed, may perform the duties of a Service Assistant, Line Cook, Server, or Bartender.
• Performs other duties as needed per Coach request.

• Ability to read and write English.
• Ability to verbalize and clearly respond to Fans and Players./li>
• Stands/walks 100% of the shift./li>
• Reaches, bends, stoops, and wipes frequently./li>
• Lifts and carries up to 50lbs, up to 20 times per shift; places these items on high shelves and in walk-in cooler and/or freezer./li>
• Works frequently in damp, hot work environment.
• Works with an open flame./li>
• Uses sharp knives and utensils./li>
• May use slicers or other kitchen machinery.
• Ability to hold items with hands (knives, pans) for extended periods of time, with up to 5lb of weight.

The above statements are intended to describe the general nature and level of the work being performed by Player assigned to this job. Essential functions of this job are described under the heading above. They may be subject to change at any time due to reasonable accommodation or other reasons. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.