Shift Leader

Job description:

Blue Cow Ice Cream, Co. is seeking a Shift Leader to join our Greengate shopping center (Short Pump) team!

Our mission is to serve smiles, one hand-crafted scoop at a time, and this starts with our team and the experiences delivered in our retail scoop shops. We’re looking for a results driven hospitality leader who will be the gold standard for operational and service excellence, making our shops the best place to visit and

Blue Cow an awesome place to work.

Position Overview:

As Shift Leader, you will support the Store Manager by managing all aspects of the

shifts you are working.

Primary Job Responsibilities:

• Lead by example as a working member of the team, performing all job duties and tasks to ensure our team is delivering the best products and customer experiences
• Complete opening / closing duties, and deploy team to accomplish all shop tasks and checklists during shifts
• Ensure the shop is clean, inviting and in compliance with safety and sanitation protocols
• Play a key role in ensuring product integrity by ensuring standards are being upheld during service
• Effectively respond to customer questions and complaints providing appropriate resolution and follow up - reporting and escalating customer issues if needed to the GM
• Report any performance issues with team members to the GM for follow up and appropriate resolution
• Be aware of labor budget goals and manage volume shifts to meet the needs of the shop
• Monitor ice cream and supplies inventory, work with GM to secure necessary supplies, commodities, and equipment to keep the shop functioning at 100%
• Embrace and communicate our company culture and values with team members to drive exceptional experiences to both our customers and other team members
• Assist with receiving orders and completing weekly and monthly inventory on an as needed basis

Requirements:

• Must be 21+ and have open availability for scheduling 4-5 days per week working 25 + hours (days, nights, weekends and holidays are required)
• Management and or customer service experience (1-2 years)
• Strong work ethic and desire to go above and beyond
• Great communication skills - both written and verbal
• Leads by example and excels in a team environment
• Is creative, resourceful, and organized
• Excellent problem solver who takes ownership to find solutions as challenges arise
• Is detail oriented
• Reliable transportation and a clean driving record
• The Shift Leader opportunity provides competitive pay, SIMPLE IRA with company match, employee discounts and opportunities for growth.

Job Type: Part-time

Pay: $14.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Employee discount

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

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