ABOUT PARK CEDAR RAPIDS:

On April 1, 2011, the City of Cedar Rapids turned over the management of the downtown parking system to the Cedar Rapids Downtown District. The City of Cedar Rapids retains ownership of the parking facilities, including ramps, surface lots and the on-street metered parking spaces. The Park Cedar Rapids management team staffs and oversees the daily operations.

A clean, safe, and customer-focused parking system is a vital part of the downtown experience. At Park Cedar Rapids, our staff is committed to providing the highest level of service for all who work, visit, live and enjoy downtown Cedar Rapids. Our goal is to make it easy (and maybe even a little fun!) to find your space and then get on with enjoying all that downtown Cedar Rapids has to offer.

We are looking to add friendly faces to join our team in Cedar Rapids! At PCI we value our team members and believe in working together to get things done. Do you enjoy versatility and learning new skills? Do you welcome a challenge to exercise your potential? Do you want to work in a career that has unlimited potential for your career growth in the parking management industry? If you answered yes, then we want to meet you! Come join the PCI team and not only enjoy rewarding work serving Cedar Rapids, but gain new skills and make a difference!

JOB SUMMARY:

The Shift Coordinator position is responsible for organizing and assisting in daily workflow and communication for our parking operations. The Command Center Coordinator will assist customers (on the phone/through remote applications), filtering communication from management to front-line staff, monitoring parking equipment and operations from the centralized command center- monitoring a camera system and submitting daily logs as well as helping out with event parking.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Provides service to parkers with how to utilize Parking Access Revenue Control PARCS equipment including but not limited to pulling a ticket and paying for parking.
• Assist customers remotely with gate and ticket issues as needed, all from the Command Center.
• Maintains detailed record of tasks, events, and happenings in shift report to include but not limited to customer calls, assigned tasks and completion, attendance, equipment issues, remote monitoring calls, and supply requests.
• Assists management with dispatching staff to specific locations and tasks.
• Ensure Parking, Access, Revenue, Control, System (PARCS) equipment is functioning properly at all times.
• Trouble shoot PARCS issues with urgency with a high focus on minimizing downtime, lost revenue, and focus on customer service.
• Regularly operate intercom system, phones, and cameras.
• Other duties as assigned.

QUALIFICATIONS:

• Plan and prioritize workload effectively.
• Maintain updated knowledge of tools and equipment.
• Develop quality working relationships.
• Adaptable to change and learning new skills.
• Attention to detail and delivering quality.
• Ability to multitask and work under pressure.

BENEFITS:

• 401(k)
• Dental Insurance
• Vision insurance
• Health insurance
• Life insurance
• Paid time off

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Overnight shift

Ability to commute/relocate:

• Cedar Rapids, IA 52401: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Overnight Shift (Required)

Work Location: One location

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