General Requirements:

• Two or more years’ experience in repair, troubleshooting and or parts with a track record of success. Preferably in one of the following industries: Agricultural equipment, motor vehicle industry, outdoor power equipment, recreational vehicles, construction equipment and machinery, small engine and accessories.
• Must possess a valid driver’s license.
• Must be willing to work a normal 40 hours per week and longer hours as required to meet customer demands.
• Able to Lift and handle heavy loads up to 70 lbs. plus work outdoors and indoors in all weather...
• Must be proficient in parts lookup and servicing customers at the parts counter.
• Must have good organizational, multitasking and reasonable computer skills.

Target Responsibilities:

• Establish and remain the main contact with all service customers. Ensure that all service work is entered, scheduled and accurately completed in the quickest possible timeframe.
• Present a friendly, positive attitude to all customers.
• Process and handle all work orders and warranty claims from start to finish.

Daily Duties and Responsibilities:

• Begin each workday with a positive attitude by encouraging each technician to meet their daily and weekly goals.
• Stage service work for technicians so they can reasonably achieve their daily goals.
• Reviews work orders for complete and accurate information. Determines work requirements and priorities.
• Ensures work orders are detailed and completed in a timely manner with all supporting documentation.
• Assists in the assignment of work based on the priorities established by management.
• Prepares technicians status reports, basic reports and time/activity logs.
• Maintains quality control on work performed during shift; monitors time standards; brings variances to the attention of management and makes corrections/updates as directed.
• Provide general diagnoses of repair and maintenance equipment problems for the customer and communicate this to the technician.
• Tracks and coordinates warranty work.
• Conducts customer survey follow-ups and reports results to management monthly.
• Performs other duties as assigned.

Weekly Duties and Responsibilities:

• Meet with Management Team for departmental overviews of goals and objectives for the week. Discuss promotions and opportunities for the department as well as opportunities to exceed expectations.
• Update service reference materials—bulletins, manuals and publications.
• Evaluate tools and equipment to make sure they are in good working condition.

Quarterly Duties and Responsibilities:

• Meet with Service personnel to review ideas to improve efficiencies in the service department. Each person is responsible for 1 idea to make the department or themselves more efficient and apply it during the next quarter.
• Meet with Manager to discuss improvement processes to be implemented during the next quarter.

Annual Duties and Responsibilities:

• Meet with management team to discuss year-end results, goals and objectives for the upcoming year.
• Meet with service personnel to discuss year-end results and to outline goals and objectives for the upcoming year.