Service Writer/Advisor - Orlando Job at Sunbelt Transport Refrigeration, Ltd

Sunbelt Transport Refrigeration, Ltd Orlando, FL 32824

About company:

Sunbelt Transport Refrigeration (www.sunbeltcarrier.com) is a full sales and service dealer for Carrier Transicold. Our superior service options and technical support keep our customer’s transport refrigeration equipment (reefers) on the road and operating at peak efficiency. With operations in Fort Myers, Jacksonville, Miami, Orlando, Palm Beach, and Tampa, we’ve got you covered!

We are seeking a talented Service Writer to join our fast growing team. Reporting to the Service Manager, the responsibilities of the position are as follows:

Job responsibilities:

Setting, confirming and preparing for appointments with customers to expedite their service experience

Greeting customers in a timely and friendly manner and recording and relaying their concerns to the technician working on the unit

Provide quote to customer for recommended service work (i.e. total repair time, what needs to be fixed and why, total cost of repair, and estimated time to completion); receive authorization from customer to proceed; and then assign work to a technician

Communicating frequently with Technicians and Parts Managers to ensure timely completion of work

Process paper work in a timely manner

Deliver consistent and timely follow-up with customers regarding the status of their units

Answer office phones throughout the day

File customer paperwork

Job requirements:

At least 2 years of experience working as a Service Writer/Coordinator at a high volume auto or truck dealership or a Leasing Company

Solid Microsoft Excel & Word skills

Good communication skills

Ability to work in a fast-paced work environment and multi-task effectively

Strong follow-up skills

Professional appearance and strong work ethic

Benefits:

Medical and dental plan

Paid vacation, sick, and holiday

401(K) matching

Job Type: Full-time

Pay: $38,000.00 - $41,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Day range:

  • Monday to Friday

Shift:

  • 8 hour shift

Ability to commute/relocate:

  • Orlando, FL 32824: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What is your desired pay rate?

Work Location: One location




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