Shick Esteve is supporting our sister company with their search for a Service Technician.

DIOSNA Dierks & Söhne GmbH was founded in 1885 in Germany, Osnabrück, and is one of the leading suppliers of machines and plants for the food (focus in bakery) and pharmaceutical industries.

As the market leader in machines for dough production of bakery and pastry products, we are focused on international growth.

Our systems are designed, built, and delivered upon specific customer requirements: from the smallest handcraft mixers to industrial fully-automated large-scale plants – DIOSNA offers solutions for various ways of preparing dough.

With the specialization and quality of our kneading machines, we operate in a highly attractive market segment based on increasing consumer demand in international markets.

For our location in Atlanta we are looking for a Service Technician.

Responsibilities:

• Completes repair and maintenance work on industrial mixers
• Independent installation and commissioning of our equipment worldwide with main focus North America
• Consult, instruct, and train customers on equipment usage and maintenance
• IT-supported reporting of installation, service, and maintenance assignments
• Maintains tools and material inventory in the service vehicle
• Service call management
• Complete field reports and other reporting as required
• Sales of parts and service for after project installation

• Technical training as an industrial mechanic, mechatronics technician or equivalent and/or previous experience as a service technician on industrial equipment
• Prefer technical customer service experience
• Ability to travel nationally and internationally 75%
• High level of commitment and initiative; ability to work independently
• Class B drivers license
• Strong service orientation, customer communication, and willingness to learn
• Strong familiarity with standard software packages (Microsoft Word, Excel, Outlook, etc)
• PLC knowledge and experience preferred (Siemens/AB)
• Professional yet friendly appearance; ability to work as a team
• German as a second language would be beneficial, but not required
• Open for new challenges

We offer you:

• An attractive position in a dynamic and growing company within a value-oriented environment with supportive colleagues.
• Attractive compensation and benefits package – 401k, medical with HSA matching, vision, dental, employer provided life, short-term disability and identity theft protection.
• Growth opportunities available in the US and abroad!