Residential Service Technician
Job Description
Job Information:
Job Title: Service Technician Exempt/Non-Exempt: Non-Exempt
Department: Service/Maintenance Hourly/Salaried: Hourly
Reports To: Service Manager Pay Grade:
Job Family: Technician TBD:
Revision Date: 2/22/21 Direct Reports: 0
Purpose of the Job:
Service Technicians are responsible for diagnosing and repairing customers’ pools and equipment.
Core Competencies:
Accountability – accepts personal responsibility for quality and timeliness of his or her work
Communication – communicates well both verbally and in writing
Consistency – consistently follows documented procedures and suggests change when necessary
Teamwork – builds good relationships and rapport with customers, peers, supervisors, and managers
throughout the organization
Essential Functions:
Education:
Company management reserves the right to add, delete, or otherwise alter assigned duties at any time.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The minimum qualifications listed are representative of the knowledge, skills and/or abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions. The above statements are intended to describe the general nature and level of work being
performed by people assigned to this classification. They are not intended to be construed as an
exhaustive list of all responsibilities, duties and skills required.
Job Description
Job Information:
Job Title: Service Technician Exempt/Non-Exempt: Non-Exempt
Department: Service/Maintenance Hourly/Salaried: Hourly
Reports To: Service Manager Pay Grade:
Job Family: Technician TBD:
Revision Date: 2/22/21 Direct Reports: 0
Purpose of the Job:
Service Technicians are responsible for diagnosing and repairing customers’ pools and equipment.
Core Competencies:
Accountability – accepts personal responsibility for quality and timeliness of his or her work
Communication – communicates well both verbally and in writing
Consistency – consistently follows documented procedures and suggests change when necessary
Teamwork – builds good relationships and rapport with customers, peers, supervisors, and managers
throughout the organization
Essential Functions:
- Identify any issues with equipment
- Repair any identified issues
- Communicate the status of the pool with the homeowner
- Ensure all activities are performed in a safe manner
- Provide status reports as needed to management
Education:
- High School diploma preferred
- Self-motivated, self-starter
- Comfortable in the use of chemicals
- Understanding of mechanical pumps, hydraulics, water flow, plumbing, and electrical systems
- Experience in customer service preferred
- None
- Ability to work outside in a variety of temperatures
- Ability to lift up to 25 lbs.
- Ability to utilize hand tools
- None
- This position works outside at customers’ homes
- Hours are 7:00 am – 4:00 pm
- Lewisville, TX
- No travel
Company management reserves the right to add, delete, or otherwise alter assigned duties at any time.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The minimum qualifications listed are representative of the knowledge, skills and/or abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions. The above statements are intended to describe the general nature and level of work being
performed by people assigned to this classification. They are not intended to be construed as an
exhaustive list of all responsibilities, duties and skills required.
Benefits
401k, Dental Insurance, Life Insurance, Medical Insurance, Vision
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