Pro Plus Services of New York is a Commercial Kitchen and Refrigeration Equipment Maintenance and Repair Company that specializes in keeping commercial food equipment, refrigeration and appliances running safely and efficiently. We service hospitals and healthcare facilities, schools/universities, hotels, grocery stores, corporate cafeterias, and restaurants in the New York Metro area.

We are seeking an experienced Service Manager to join our team. The Service Manager will manage activity within the service department, supervise field technicians, handle customer service interactions, reports, service and repairs. The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.

BENEFITS:

• Medical, Dental and Vision
• Matching 401K
• Accrued Paid Time Off (PTO)
• Holiday pay
• regular business hours of 8AM – 5PM

RESPONSIBILITIES:

• Build and lead a great team, and cooperatively work with other leaders and teams across the company to ensure a strong and safe work environment and culture
• Review field team paperwork for completion and quality
• Oversee that the field team maintains clean and safe conditions on job sites and in work vehicles
• Provide support, in-field training, and help the field team in capturing deficiencies in equipment
• Resolve customer problems and concerns to ensure customer satisfaction
• Collaborate with the dispatch team
• Timely turnaround of service quotes, customer disputes, or parts delays.
• Create and manage the on-call schedule for your team.
• Understand and enforce policies and procedures for safety items and company handbook items
• Help recruit, train, and retain excellent technicians
• Approve of PTO and weekly payroll hours
• Develop and maintain excellent customer relations
• Perform other job-related duties as assigned
• Ability to confidentially converse with company representatives, executive team, and field personnel

SKILLS AND QUALIFICATIONS:

• 3+ YEARS EXPERIENCE WORKING IN A SERVICE-RELATED INDUSTRY
• Commercial kitchen equipment and/or commercial refrigeration experience HUGE PLUS
• Proficient in Microsoft Office (Word/Excel/Outlook)
• Excellent communication skills (both written and verbal)
• Strong follow-up skills and calendar management
• Strong organization and time management skills
• Ability to think outside the box and solve problems
• Ability to manage stress, have patience and multi-task
• Ability to work in a fast-paced environment

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Plainview, NY 11803: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Commercial equipment repair: 1 year (Preferred)

Work Location: One location

Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.