We are building the world's largest in-home care system.

Healthcare is rapidly moving into the home, creating an enormous market opportunity that's growing daily as consumers increasingly demand more convenient healthcare options.

Technology is the engine that powers our foundation. It ensures we can reach massive scale and drives differentiation from any other healthcare company entering this space. We're using data to ensure patient safety and tailor the care to patients' specific needs which allows for better care delivery from patient onboarding, patient care, and post care follow-up.

DispatchHealth is a Series D startup with more than $400m in funding and a $1B+ valuation. We're backed by Oak, Tiger Global, Alta Partners, Optum Ventures, Questa Capital, ad EchoHealth Ventures.

Team Culture

We're a remote first org and our engineering team is spread out across the US, Mexico, and Ukraine. Our culture is focused on impact, accountability, and collaboration.

As a team, we share the goal of driving the company forward and transforming healthcare through the technology we build. We believe the only way we can accomplish our goal is together, and that our whole is greater than the sum of our parts. We collaborate closely across every function because we recognize that no individual function can solve the whole problem as well as we can when we all work together.

With our teammates spread out across different cities, we actively support each other and cultivate an environment where everyone is comfortable sharing ideas regardless of seniority or function, and where the best ideas consistently win. We know the positive feeling we get when we feel heard, and we reciprocate that deep engagement with others when they're talking or presenting so that we gain alignment and promote our collective actions.

Come join us on the journey to transform healthcare!

Location: Denver, CO

The Service Desk Support is responsible for performing support for all incoming issues related to technical and product (application) issues. This position will be the first point of contact relating to all technical issues and will interface with a wide variety of end-users. The essential job duties also include the ongoing maintenance and configuration of Windows and Mac computers and Apple devices for new and existing users. Although guidance and direction will be given; the service desk support rep must be willing to own the issues and follow through with the user until solved or escalated. The primary focus is to manage, document and verify the issue, research and resolve where possible, escalate when necessary, and keep the user informed; all while providing excellent customer service.

• Support: Answer IT and product support requests utilizing ticketing system to document the details of the issues.
• Troubleshooting: Verify the details of the problem and research and try to solve if possible. Escalate issues when needed.
• Ticketing system management: Follow-up with users to keep them aware of work being done to resolve their issues. Ultimately verify the solution solved the issue.
• Training: Educate users in best practices and ways to improve their productivity.
• Documentation: Document resolutions and help create new guides and solution documents.
• Configuration/Deployment: Configure devices for new users, replacements for existing users and reconfiguration of returned devices.
• Customer Service: Deliver an excellent customer service experience by consistently demonstrating a positive attitude, quick responsiveness, effective communication, strong accountability, and collaborative teamwork, each day.
• Development of skills: Continuously be open to asking questions and learning.

• Minimum of 2 years in a support/customer facing role
• Solid understanding of technology, especially PC, Mac, and iOS devices
• Excellent customer service skills; team oriented
• Self-motivated; capable of taking initiative, handling and prioritizing multiple competing assignments and following through to resolution with little assistance
• Ability to communicate with less technical users
• Strong documentation and organizational skills
• Excellent verbal, written and interpersonal skills
• Expected travel to Denver, CO office 5% of the time

The team:

Reporting to Clarence Crockett

Our benefits

• Health insurance coverage
• Mental health benefits
• Stock options
• Career ladders and bi-annual performance review

The pay range for this position in Colorado is $20 - $23 per hour; however, base pay offered may vary depending on job-related knowledge, skills, candidate location, and experience. This role must be located in the greater Denver, CO region.

DispatchHealth is committed to creating and supporting a diverse and inclusive team and serving all communities. All qualified applicants will be considered for employment regardless of race, gender, gender identity or expression, sexual orientation, religion, national origin, disability, age or veteran status.

DispatchHealth offers a comprehensive benefit package, including medical, dental and vision insurance, 401k, paid time off, family and short-term disability leave.

To see our Employee Privacy Notice, please see here: https://www.dispatchhealth.com/employee-privacy-notice/